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AB loses network connection under windows 10

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Hi,

First of all: Everything worked flawlessly under Windows 7.

After upgrading to Windows 10 AB - always - loses its network connection to its depot (Synology NAS) during backup - sometimes earlier, sometimes later. Everything else using the Synology works just fine, it's just AB causing trouble.

I've already tried a complete uninstall and reinstall.

Win: Windows 10 Pro Upgrade
AB: 11.5.43994
Code: 6.553.752(0x640098)
Module: 100

Regards,
Jörg Giencke

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Hello Jörg,

We've not had any reports of this behavior and our own testing hasn't shown this problem.

I would suggest creating a support ticket to get this fully investigated.

Thank you.

Hi Igor,

thanks for the reply.

Meanwhile I found out that it's actally the network driver which is causing the problem by randomly - and for no good reason - resetting the hardware.

But - it seems that AB is the only software (I tried) which cannot cope with that. Log says that it's retrying several times but it never gets going again. Others like Windows Explorer or streaming software just stutter, reconnect and continue working (that's why I thought everything was fine).

Jörg

Happens all the time with Acronis.  I am thinking of getting a USB connected RAID like a Drobo to see if that makes a difference.