ABR 11.5 - Can't add machines to AMS. Backups failing on Server.

Server Local Backup Failure Message
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32266
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_32266
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: 145a191bfe9050bf
Fields: $module : disk_bundle_vs_32266
Message: No operation for executing.
--------------------

1)I always get authentication failures no matter what combination of username/password I use

Can you connect to the machines directly using these credentials? As you have console installed on them , can you do the same using the locally installed console? May be domain admin is not a member of local sdministrator or have some privileges (like logon remotely...) disabled there. You can also try to adding machine to AMS by running console locally and change machine management type to centralized in 'machine options'.

*edited - typo

dev-anon wrote:

1)I always get authentication failures no matter what combination of username/password I use

Can you connect to the machines directly using these credentials? As you have console installed on them , can you do the same sugin the locally installed console? May be domain admin is not a member of local sdministrator or have some privileges (like logon remotely...) disabled there. You can also try to adding machine to AMS by running console locally and change machine management type to centralized in 'machine options'.

dev-anon, you are the man!

Yes I'm able to connect to the machines directly (but only with local admin credentials). Domain Admins AD group is part of the local administrators group on the workstations. Your suggestion about connecting directly, going to machine options, and changing the management type to centralized worked!

Now I just need to figure out what to do about backups not working properly.

I am having similar trouble adding some workgroup machines to an AMS machine running ABR11.5 on a AD domain. The workgroup machines have ABR11 installed and were able to get licenses from the AMS machine. When I try to add them either from the AMS machine or connecting directly, I get the failed error below.

Code: 20,250,646(0x1350016)
LineInfo: 0x8D165E86FB8195FF;

Module: management_server_vs_37613
Message: Authentication has failed.

Code: 21,430,291(0x1470013)
LineInfo: 0xA76A04993E79384C;

Module: mms_vs
Message: Authentication has failed.

Code: 21,430,290(0x1470012)
LineInfo: 0xA76A04993E79385E;

Module: mms_vs
Message: Failed to migrate data to the license server.

Code: 13,238,285(0xCA000D)
LineInfo: 0xEC81F6265C058030;

Module: mms_vs
Message: Failed to establish connection. Check the specified machine address.