ABR11 on WinSBS2003SP2 - License server problem.

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Beginner
Posts: 1
Comments: 1

Hello,

In first, I apologize of my awful english...

I try to install ABRv11.5 on Windows Small Business Server 2003 SP2 and I have some trouble :

- I should install a hotfix for Exchange (KB908042). Done.
- I re-install ABR, said me some warnings (sorry, it's french) but it said the install is completed :

Le service 'Acronis Managed Machine Service' s'exécute sous le compte 'SEULSOLEILE65A98' sur la machine du contrôleur de domaine. Ajouter manuellement le compte au groupe Administrateurs de domaine 'Administrateurs'.
Acronis Backup & Recovery 11.5 Noyau agent
Code : 013763087
Balise de la ligne : 0x851efe822fcbb394
Message : Échec de l'ajout de la machine au serveur de gestion.

Sous-erreur
Code : 014417960
Balise de la ligne : 0x2a4cf6302dc72c47
Message : Erreur interne : L'exécution de la commande a échoué.

Sous-erreur
Code : 014417953
Balise de la ligne : 0x2a4cf6302dc72c7d
Message : Échec de l'ajout d'Acronis Managed Machine Service au serveur de gestion Acronis.

Sous-erreur
Code : 014417951
Balise de la ligne : 0x2a4cf6302dc72c94
Message : Échec de la connexion au serveur de gestion Acronis.

Sous-erreur
Code : 011337731
Balise de la ligne : 0x67e2725e54112c8e
Message :

Sous-erreur
Code : 011337745
Balise de la ligne : 0x1c13eceb383289a2
Message : Impossible de se connecter au service « AMS ». L'hôte de destination « localhost » est inaccessible ou un pare-feu peut bloquer la connexion.

After that, I can't connect to the license server, so the backup doesn't work...

Can you help me?

Best Regards from France.

Fabrice.

Thu, 11/08/2012 - 07:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Fabrice PIQUOT,

Welcome to our forum. I am happy to assist you.

The message:

Unable to connect to the service "AMS". The destination host 'localhost' is inaccessible or a firewall may be blocking the connection.

This indicates, that the local communication via Port 9876 is not possible. See this article from our knowledge base about ports and firewall settings.

If you are using the Acronis Backup & Recovery 11.5 Advanced Server SBS Edition for this machine, you do not need to use the Acronis Management Server. It is possible that you have not chosen this component for installing. Then please use the local connection to the local installed Agent.

When you have installed with the first option only, the License Management is installed within the Acronis Management Console. 

If you need additional assistance, you can contact support. Find more information about your support options in our Customer handbook.

Please let me know if you have additional questions.

Thank you.

Thu, 11/08/2012 - 10:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Thank you for your response.
I think that the server I want to backup have some issues...
I must perform a windows update soon, 55 Windows updates should be install...

I re-install ABRv1.5 after that like "standalone" application, without the license server.

Again, thank for all.

Best regards,

Fabrice.

Fri, 11/09/2012 - 15:42