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ABR11.5 wake on lan not working

Thread needs solution

I an having problems getting clients to wake up with WOL, the clients are on the same subnet as the management server, the log just reports the following entry. I can wake the clients using a 3rd party tool to send the "magic packet"

Thanks Paul
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Log Entry Details
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Type: Error
Date and time: 26/09/2012 23:00:04
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: managementservername.xxxxx.com
Code: 8,585,223(0x830007)
Module: 131
Owner:
Message:
Failed to send the Wake-on-LAN message (Magic Packet).
Additional info:
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Error code: 7
Module: 131
LineInfo: 808bd79b98aff03e
Fields: $module : management_server_vs_32256
Message: Failed to send the Wake-on-LAN message (Magic Packet).
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Error code: 7
Module: 0
LineInfo: fcb4ad1c2e797dda
Fields: $module : management_server_vs_32256
Message: Failed to connect to the agent.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00830007+0x00000007

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0 Users found this helpful

Hello Paul H,

Thank you for posting your question in our Forum.

I have checked the error message that you have provided. Unfortunately, I found no solution for this issue. I suggest contacting support to fix your issue. You will find information about your support options in our Customer Handbook.

Please let me know if you have additional questions.

Thank you.