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Acronis Backup 11.5 and Disk Director 12

Thread needs solution

I can't believe Disk Director and Backup are not compatible after all of these years!

I remember having to install Disk Director 11 first, before installing Backup and Recovery but now, it does not matter what order you install the two products. VSS fails regardless.

In other words, you cannot install Disk Director 12 and Backup 11.5 on the same machine. If you do so, you have to disable VSS when backing up.

I get the following errors when Disk Director is installed on the same machine:

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Log Entry Details
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Type: Warning
Date and time: 7/2/2014 11:55:42 PM
Backup plan: Backup 7/2/2014 11:54:45 PM
Task: Simple backup
Code: 1,098,823(0x10C447)
Module: 16
Owner: Jeff@No1
Message:
Failed to create a snapshot of volume '\Device\HarddiskVolume1'.
Additional info:
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Error code: 50247
Module: 16
LineInfo: 14181c22ef45b17a
Fields: $module : disk_bundle_vs_38774
Message: Failed to create a snapshot of volume '\Device\HarddiskVolume1'.
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Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147746132, $module : disk_bundle_vs_38774
Message: Unknown status.
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Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields: code : 2147746132, $module : disk_bundle_vs_38774
Message: Class not registered
--------------------
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If I uninstall both and reinstall just Backup 11.5, VSS works fine and no errors.

Come on guys, fix it! The two products should be able to co-exist on the same machine!

0 Users found this helpful

Thank you for your feedback, Jeff! I've forwarded it to our development team.