Acronis Backup 11.7 not working at all with servers setup with default language as Turkish. Was fine under 11.5
Following updating (or reinstalling) Acronis 11.5 to 11.7 , Acronis is unable to run a GPS backup . If we delete the previous archive then the backup is working fine.
The issue do not affects servers where the system local is Greek, French, English .... Also the backup was working fine under 11.5 .
We've removed 11.7 and try to install 11.5 again but the installation just crash unless we install 11.7. We need system local in Turkish for the SQL database installed on those servers.

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Hi there
Thank you for coming back to me. We are backing up to a iSCSI partition mounted from a Synology NAS drive under Windows 2008R2 (DC). We've got this setup for 3 years on 20 different locations but since upgarding from Acronis 11.5 to 11.7, the two sites in Turkey got the same issue with the backup suddenly failed at 0%. we try to setup a new job, remove the old archives ... the only solution is to remove the software, reinstall from fresh with noa rchive and then it worked for a few days. We also tested it with a USB drive and we've got the same issue.
I try to reinstall Acronis 11.5 (after removing 11.7) but the installer just crash. It look like we can't downgrade.
The error under 11.7 is
Command 'Running backup plan 'Server backup NAS'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : mms_vs_50058
Message: Command 'Running backup plan 'Server backup NAS'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields: $module : agent_protection_addon_vs_50058
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_50058
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields: TraceLevel : 1, $module : mms_vs_50058
Message: TOL: Failed to execute the command. TOL isolation command.
--------------------
Error code: 11
Module: 300
LineInfo: 2a46340236902166
Fields: $module : mms_vs_50058
Message: Failed to connect to the process.
--------------------
Error code: 12
Module: 300
LineInfo: 2a46340236902167
Fields: $module : mms_vs_50058
Message: The operation has timed out.
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Hello,
Have you tried changing the value as described in this article?
https://kb.acronis.com/content/37112
Thank you
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Hi Igor
Success it worked ;-) Thank you very much
Jonathan
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