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Acronis Backup 11.7 not working at all with servers setup with default language as Turkish. Was fine under 11.5

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Following updating (or reinstalling) Acronis 11.5 to 11.7 , Acronis is unable to run a GPS backup .  If we delete the previous archive then the backup is working fine.

The issue do not affects servers where the system local is Greek, French, English .... Also the backup was working fine under 11.5 .

We've removed 11.7 and try to install 11.5 again but the installation just crash unless we install 11.7.  We need system local in Turkish for the SQL database installed on those servers.

 

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Posts: 250
Comments: 7092

Hello bthjf1,

Welcome to Acronis user forums! Could you please attach a screenshot of the error message you receive during installation and the installation log from the faulty attempt. How have you removed the previous installation? When you run the installation file, is Uninstall option available? 

How exactly does not function the GPT backup? Are you getting any error messages? What is the target location for backup files?

Thank you, 
 

Hi there

 

Thank you for coming back to me. We are backing up to a iSCSI partition mounted from a Synology NAS drive under Windows 2008R2 (DC). We've got this setup for 3 years on 20 different locations but since upgarding from Acronis 11.5 to 11.7, the two sites in Turkey got the same issue with the backup suddenly failed at 0%. we try to setup a new job, remove the old archives ... the only solution is to remove the software, reinstall from fresh with noa rchive and then it worked for a few days. We also tested it with a USB drive and we've got the same issue.

 

I try to reinstall Acronis 11.5 (after removing 11.7) but the installer just crash. It look like we can't downgrade.

 

The error under 11.7 is

Command 'Running backup plan 'Server backup NAS'' has failed.

Additional info:

--------------------

Error code: 61

Module: 309

LineInfo: 4a8728dc8a1c9510

Fields:  $module : mms_vs_50058

Message: Command 'Running backup plan 'Server backup NAS'' has failed.

--------------------

Error code: 41

Module: 307

LineInfo: e6792a5ee190de98

Fields:  $module : agent_protection_addon_vs_50058

Message: Failed to execute the command.

--------------------

Error code: 2

Module: 329

LineInfo: 8edc81ea38faba0a

Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50058

Message: Step 'Backup' has failed.

--------------------

Error code: 22

Module: 309

LineInfo: 8d165e86fb819666

Fields:  TraceLevel : 1, $module : mms_vs_50058

Message: TOL: Failed to execute the command. TOL isolation command.

--------------------

Error code: 11

Module: 300

LineInfo: 2a46340236902166

Fields:  $module : mms_vs_50058

Message: Failed to connect to the process.

--------------------

Error code: 12

Module: 300

LineInfo: 2a46340236902167

Fields:  $module : mms_vs_50058

Message: The operation has timed out.

 

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Hello,

Have you tried changing the value as described in this article?

https://kb.acronis.com/content/37112

Thank you

Hi Igor

Success it worked ;-) Thank you very much

Jonathan