Acronis Backup and Recovery Tech Support
Hello,
I work in the IT department of a small-mid sized company. We are looking at possible backup solution software and so far I've felt pretty good about Acronis's Backup and Recovery 11.5 product.
I do have some questions that I'm hoping someone could answer.
1) Does it matter if I choose to install the Acronis Backup and Recovery server (the server which will be running the backups) on a physical or virtual server? I'm asking from a licensing perspective, I don't think it matters but I just want to be sure.
2) I know everyone's infrastructure is different and every organization has different needs. But how is the Acronis Tech Support overall? I understand that there is an annual charge to renew it, but how is the overall quality of the support? Do they offer one on one troubleshooting or is it sort of self-serve through the forums? Has anyone had any negative experiences with the tech support? Has it been phenomenal? I'm just trying to gather some info before I proceed with my recommendation to management.
Thanks
dcg050 - Just thought I would chime in here a bit. I have 2 clients running Acronis B&R in a virtualized environment, backing up 7 virtual servers and a physical server. This solution has been in place for about a year and a half.
Acronis is a great-intentioned product and I was super excited to get it in and running. We dumped Veeam Backup and Replication to go to this solution.
Our goal was to use a single product to backup everything to an internal drive, then using Acronis' built-in ability also copy the backups to a second location.
After a year and a half, an insane amount of hours, I am dropping Acronis for both clients and moving back to Veeam for the following reasons:
- Acronis B&R backup to secondary location never worked as expected and we abandoned that ( after hours of troubleshooting ) about 3 months ago
- Acronis B&R would randomly report failures/warnings though jobs appeared to be complete. This never provided much confidence on my part.
- Acronis has the worst technical support department I have ever encountered ( I am a consultant and have been for 20 years ).
As I said earlier, Acronis is a very well-intentioned product but it just isn't there.
Hope that helps...
Thank you both for your responses!
I will take them into consideration.
Hi Again,
I was looking through the Acronis Help files and I noticed that there are certain limitations with Acronis Backup and Recovery 11.5 and the use of Tape Drives..
http://www.acronis.com/support/documentation/ABR11.5/index.html#12394.h…
http://kb.acronis.com/content/21575
For example, if we wanted to employ a similar procedure to the one below:
1 Perform a full backup at the beginning of every year
2 Make a backup of any unused data and store it off sight (archived on tape)
3 Perform weekly and incremental daily backups
4 Archive the month's backups onto the tape drive and store it off-sight each month
Basically, we want to utilize the tape drive as a archival point for our backups which are to be taken and stored in another location (this could be done monthly, daily, etc)
The rest of the backups would be stored on a ReadyNas device.
Will Acronis support this type of scheme and allow us to accomplish this?
We tried for months to get B&R working with a tape drive (tired two different drives) and never got it to work. We finally threw in the towel and changed our backup architecture to backing up to an internal drive and then a secondary job to swappable hard drives...
If you are intent on using a tape drive, Computer Associated ArcServe has the most solid performance for that.
Thanks for the response Bill,
I'll keep that in mind as well.