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Acronis Backup failed updating catalog errors

Thread needs solution

Hello,

I have had couple failed tasks with the errors as follows:

 

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Log Entry Details
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Owner:               administrator
Message:             
  Command 'Cataloging data' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_43800
Message: Command 'Cataloging data' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : gtob_indexer_commands_addon_vs_43800
Message: TOL: Failed to execute the command. The 'Cataloging data' command adds the contents of a backup or vault to the data catalog.
--------------------
Error code: 13
Module: 388
LineInfo: 6bbbd9081b12e591
Fields:  $module : gtob_indexer_commands_addon_vs_43800
Message: 
--------------------
Error code: 2
Module: 388
LineInfo: 6bbbd9081b12e58a
Fields:  $module : gtob_indexer_commands_addon_vs_43800
Message: Failed to open SQLite database file 'C:\ProgramData\Acronis\BackupAndRecovery\MMS\Catalog\A5753769-8845-A136-4D51-20518896EB00\F3E9BEC6-03A6-41F7-B9C2-5D8B8A01AE6A\catalog.db'.
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Error code: 1
Module: 388
LineInfo: a204e03682620f83
Fields:  $module : gtob_indexer_commands_addon_vs_43800
Message: An error has occurred in SQLite while using database file 'C:\ProgramData\Acronis\BackupAndRecovery\MMS\Catalog\A5753769-8845-A136-4D51-20518896EB00\F3E9BEC6-03A6-41F7-B9C2-5D8B8A01AE6A\catalog.db'. Code: '26'. Message: 'file is encrypted or is not a database'.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x0184000D+0x01840002+0x01840001

--------------------
 

other servers tasks seem to update catalog fine, just this one keeps everyday getting this error.

 

Thank you

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Posts: 250
Comments: 7092

Hello mnadeau,

Thank you for your posting! I would suggest to recreate the catalog, seems that the current file is corrupted. Please follow the steps from this article: https://kb.acronis.com/content/55076

Thank you,