Acronis BR 11.5 - Cannot start a new logon session with an ID that is already in use

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 6

This backup plan have been created few month ago and have no issues until last week.

============================================================
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 1006
Module: 20
LineInfo: c523d9a02d03d48e
Fields: Query : SELECT * FROM Win32_Processor, $module : mms_vs
Message: Failed to enumerate the WMI class object.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ea
Fields: code : 2147943763, $module : mms_vs
Message: Cannot start a new logon session with an ID that is already in use
--------------------

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Recreate new task in management consoles and local also facing the same problem.

Mon, 01/19/2015 - 08:18
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 0
Comments: 53

Hi Oh,

which OS do you use on the machine with an agent?

If it is Windows Server 2008 R2.

Cause: The user under which Acronis Managed Machine Service (MMS) is started is not a member of Administrators group.

Solution: Add the user under which MMS runs to domain Administrators group or run MMS under a domain Administrator account.

Further information you will find in this article.

Additional please check all the services of Acronis in the services tab running under proper credentials.

Please have a look at this article for the services. And then once you have checked, please make sure that you also run the backup plans under proper credentials.

Wed, 01/28/2015 - 15:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 0
Comments: 1379

For Windows 2003 there is a hotfix ( http://support.microsoft.com/kb/2283089 ) for the error 0x80070553 (its decimal value is in the error above - Fields: code : 2147943763 )

Wed, 01/28/2015 - 20:55