Acronis Cloud backup getting failed.

Hi Team,

we are facing an issue related to Acronis cloud backup.

Environment details: AMS installed on Windows server 2012 R2 and Client machine added to AMS.
Subscribed to Acronis cloud storage of 500GB and used the same.

Scheduled a Backup job with Backup to Disk and replicate to Acronis Cloud. Getting failed with the following error message

Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38774
Message: Failed to execute the command.
--------------------
Error code: 11
Module: 373
LineInfo: dfd7515541030d07
Fields: $module : staging_command_addon_vs_38774
Message: Failed to resolve the secondary location. Location: 'avfs:/online?account%3dmunni.vara916%2540gmail.com%26provider%3dAcronis'; Archive: 'Cloud_win7-B200M3_Archive(1)'.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_38774
Message: Failed to get archive URIs from location 'avfs:/online?account%3dmunni.vara916%2540gmail.com%26provider%3dAcronis'.
--------------------
Error code: 814
Module: 152
LineInfo: 6b2e054c8244341e
Fields: $module : disk_bundle_vs_38774
Message: The certification server is unavailable.
--------------------
Error code: 800
Module: 152
LineInfo: 6b2e054c8244341f
Fields: $module : disk_bundle_vs_38774
Message: Could not connect: 接続済みの呼び出し先が一定の時間を過ぎても正しく応答しなかったため、接続できませんでした。または接続済みのホストが応答しなかったため、確立された接続は失敗しました。

--------------------

Please help us resolve this issue if we are getting wrong somewhere in the procedure. Let me know if any further details required.

Thanks & Regards,
Vara Lakshmi.