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ACRONIS hang in locking partition

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OS is Microsoft Windows Server 2008 R2

Acronis version is Acronis Backup 11.7 (11.7.50058)

Can start job but it will hang in "XXX in locking partition" for more than 12 hours and I can only cancel the job.

And I found no data write to storage.

Is there any method to test or fix the issue?

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Posts: 250
Comments: 7092

Hi, 

What data are selected for the backup? I'd suggest checking troubleshooting steps from the article Acronis Backup Software: Troubleshooting Snapshot Issues. Are there any errors in the log file? Click on the backup task and navigate to the Log

Thank you,

Hi,

I rollback to old version (11.5.38573) and it can backup now.

Since old data removed in uninstall 11.7 procedure, there is no log to read.

 

I found the 11.7 is not well functional in my environment.

Since I suffer lots of error when backup plan do retentation job(Delete backups older than 15 days).

But the same backup plan works fine in 11.5