Acronis Managed Machine Service stops repeatedly

I am having the same issue. Here are my logs:

Code: 11,468,819(0x00AF0013)
LineInfo: 0x175E82EA6697B94E;

Module: trueimg_remote_full_vs_43916
Message: Acronis Managed Machine Service is not started.

Code: 11,337,731(0x00AD0003)
LineInfo: 0x90FB8A255B1DF67B;

Module: trueimg_remote_full_vs_43916
Message: Failed to establish the local connection with Acronis Managed Machine Service. Make sure that the service is installed and its status is Started.

Code: 196,610(0x00030002)
LineInfo: 0x37819FD1E1F7A64A;

Module: trueimg_remote_full_vs_43916
Module: trueimg_remote_full_vs_43916

Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8EE;

Module: trueimg_remote_full_vs_43916
Message: The system cannot find the file specified

I solved the problem by doing an uninstall and reininstall - that worked. I told it to keep the files and settings, and so there was no need to re-import the license keys. If it still doesn't work after the re-install, you may want to try with a complete deinstallation of all files (save your license key files though somewhere!). Only hiccup thereafter was that I while the backup plan was still there, it didn't work any more, so rather than trying to figure out which part was off-sync, I just created a new one.

I am sure there are more elegant ways, but this one worked.

Good luck!

Folkard

Folkard,

Thanks for the follow up. I did the same thing, but instead I removed all settings. I saved the license key but for some reason it is not taking it after the re-installation. I guess next step will be to contact the support. However, Acronis support appears to be non existent.

Regards,
Jason

Oh, if you pay for the service, it's great. I have had the pleasure of being on their live support for a year, and I can honestly say that worked very well.

Hello,

There are two possible causes for this sort of thing:

1. The service might be crashing for whatever reason (corrupted files, conflict with another software package, OS stability problems, hardware issues etc). You can check if the process is crashing by looking at the Windows Event application logs for an "Application Error". This is described in detail in this article of our KB.

A crash is investigated by our developers by looking at the crash dump. In order to run a full investigation like this, a support ticket has to be created.

2. The service is not crashing but still stops automatically. This means that the service encountered an internal error. For example, an internal database used by the service is corrupted or otherwise unreachable.

There are some quick and dirty fixes available for this second issue. I wouldn't recommend doing this without a support investigation to check the actual cause of the issue and a proper solution.

That said, the most common cause of the issue is tied to what I noted above: an inability to open a required internal file.

Please note that this applies exclusively to the Acronis Managed Machine Service. Other services will have different causes and solutions. 

With that out of the way, you can try the following:

1. Rename the C:\ProgramData\Acronis\BackupAndRecovery\MMSData\DML folder (do not delete)

2. Try to Start the service.

This will recreate this folder and the internal database. Warning! recreating this database will remove your configurations and all of your backup plans from the agent and can, in certain cases, cause weird warning/errors related to non-existent items to appear in your logs.There are ways to avoid this, but they depend on your configuration and each individual case should be taken care of through a support ticket.

3. If the service still does not start, rename the "C:\ProgramData\Acronis\BackupAndRecovery\MMS\events.db3" file. This file contains all the logs for the agent.

4. Try to start the service one more time.

5. If the service still stops, you can try completely uninstalling the agent, checking to make sure the C:\ProgramData\Acronis directory is removed and then reinstalling the agent.

Again, for anyone experiencing this problem, I strongly recommend contacting our support to get this resolved.

Uninstall, install worked for me. Had to set everything again, but now it works fine.

It is annoying. I installed Beta12 but that didnt go well. So I went to the Forum - you dont have access. Emailed a report - cant email to those addresses.

Great the Beta12 program is borked.

So I went back to installing 11.7 and get the silent management process start and stop.

Hello Ed,

Everyone who went through the standard beta registration URL on our site should have access to the beta forum for the account username used when registering the beta.

Does your Acronis account on our website match the username you used to log into the forum?

If the service is stopping straight after an installation, there are probably a number of older settings left from previous products that are causing conflitcs. This can happen especially if you uninstalled without checking the "remove logs/configurations" checkbox. I would recommend an uninstall and then running our cleanup utility.

https://kb.acronis.com/content/40366