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Adding PC or a Server to Management server from a separate Domain Server or PC.

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I have two Domains , One is RODC domain and other one is a non RODC Active directory domain, My current users are in the RODC domain, i want to add these PCs to the non RODC domain that have read and write access.  however when i try to install the Agents it get failed. 

 

Can any one help me to resolve this issue? 

 

 

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Hello,

Thank you for your posting! Could you please post the whole error message and when exactly does it come up, during installation or when you add a new Agent to Acronis Management Server?

Thank you, 

This happends when i add a new Agent to Acronis Management Server. the actual machine is in a anther domain name but in the same network. the System attached to the domain is a RODC domain, the Acrnics server is installed in a another domain controller that is not an RODC.

 

 

 

 

 

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Comments: 7092

Thank you for additional information! Please follow instructions from the following articles:

Thank you,

This is the Log file of the Error im geting

 

Code: 20,250,646(0x01350016)
LineInfo: 0x8D165E86FB819666;

Module: remote_install_command_addon_vs_50058
Message: Remote installation has failed on machine '192.168.14.115'.

Code: 18,087,957(0x01140015)
LineInfo: 0x76858D6E3C1304B0;

Module: remote_install_command_addon_vs_50058
Message: Remote installation has failed on machine '192.168.14.115'.

Code: 18,087,949(0x0114000D)
LineInfo: 0xB74025BFC051E625;

Module: remote_install_command_addon_vs_50058
Message: Failed to install package 'AcronisAgentWindows.msi'.

Code: 4,522,009(0x00450019)
LineInfo: 0xF18FF2C9CC448BB1;

Module: remote_install_command_addon_vs_50058
Message: An error occurred during installation.

Code: 4,522,124(0x0045008C)
LineInfo: 0x448BB490B35D3538;

Module: remote_install_command_addon_vs_50058
Message: Request to the remote installation service has failed. This may indicate a connection failure.

Code: 4,522,085(0x00450065)
LineInfo: 0x7908898A724E7C49;

Module: acroinst_vs_s_50058
Message: The operation has failed.

Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8EE;

Module: acroinst_vs_s_50058
Message: Fatal error during installation

 

 

Attachment Size
398676-135334.png 11.93 KB

I have tried this its the same .... im not able to add the client to the management server, 

 

in my other post i have sent the error log 

 

 

Hi Kamal,

it looks like there was an error while installing the Agent package (MSI). Can you please 1639: Creating an MS Installer Log of Acronis Software and/or analyze the logfiles as described here:

1647: Analyzing Installation Logs of Acronis Products Based on MSI Technology

(for reference 45866: Acronis Backup: Troubleshooting Installation Issues)