Advanced Server 11.5 Backup fails - can't open archive

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

I installed the new 11.5 version (upgraded from 11) and created a new backup plan. Here are the errors I am getting - all user names & passwords are correct, the archive location is correct.

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32256
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 11
Module: 373
LineInfo: dfd7515541030d07
Fields: $module : staging_command_addon_vs_32256
Message: Failed to resolve the secondary location. Location: 'arl:/E6B8C8FD-8680-4948-9AB8-30700353563D/B5F2D0C6-9537-4A7D-AE6E-8424539F41F4'; Archive: 'Archive(1)lhfilesvr2.LH.local'.
--------------------
Error code: 202
Module: 161
LineInfo: b320396adfe3b87
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32256
Message: Failed to get backup URIs from archive '\\lhvhsvr1\Backup\LHFileSVR2\#arl:/E6B8C8FD-8680-4948-9AB8-30700353563D/B5F2D0C6-9537-4A7D-AE6E-8424539F41F4/490AEEA2-CDC5-4322-96B9-5EA2B418F8CD?archive_name%3dArchive(1)lhfilesvr2.LH.local'.
--------------------
Error code: 507
Module: 64
LineInfo: a1d3981537c687b7
Fields: id : Archive(1)lhfilesvr2.LH.local_2012_08_21_22_00_18_194D5.TIB, $module : disk_bundle_vs_32256
Message: Failed to open the backup archive by the ID.
--------------------
Error code: 1
Module: 64
LineInfo: 98130db273d2480
Fields: $module : disk_bundle_vs_32256
Message: The archive is invalid or its type is unsupported.
--------------------
Error code: 9
Module: 64
LineInfo: 95962d9a14426d0d
Fields: $module : disk_bundle_vs_32256
Message: Failed to find the backup.
--------------------
Error code: 9
Module: 64
LineInfo: 95962d9a14426d0d
Fields: $module : disk_bundle_vs_32256
Message: Failed to find the backup.
--------------------

The preceding was from the log. The following is from the email I get for the same job:

1 Information 9/13/2012 10:42:03 PM Command 'Running backup plan 'LH File SVR 2 ver: 120913'' is running.
2 Information 9/13/2012 10:42:06 PM Command 'Backing up' is running.
3 Error 9/13/2012 10:42:08 PM Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_32256
Message: Command 'Backing up' has failed.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32256
Message: Failed to get archive URIs from location 'arl:/E6B8C8FD-8680-4948-9AB8-30700353563D/B5F2D0C6-9537-4A7D-AE6E-8424539F41F4'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc76
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32256
Message: Failed to get archive URIs from location 'arl:/E6B8C8FD-8680-4948-9AB8-30700353563D/B5F2D0C6-9537-4A7D-AE6E-8424539F41F4'.
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c68766
Fields: $module : disk_bundle_vs_32256
Message: Failed to open the metadata directory.
--------------------
Error code: 36
Module: 64
LineInfo: 97675718d2b52ce2
Fields: path : lh\syslh, $module : disk_bundle_vs_32256
Message: Failed to set the logon information for the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: bd01591c540a1451
Fields: function : WNetAddConnection3W, $module : disk_bundle_vs_32256
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147943726, $module : disk_bundle_vs_32256
Message: Logon failure: unknown user name or bad password
--------------------
4 Error 9/13/2012 10:42:09 PM Command 'Running backup plan 'LH File SVR 2 ver: 120913'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_32256
Message: Command 'Running backup plan 'LH File SVR 2 ver: 120913'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32256
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32256
Message: Failed to get archive URIs from location 'arl:/E6B8C8FD-8680-4948-9AB8-30700353563D/B5F2D0C6-9537-4A7D-AE6E-8424539F41F4'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc76
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32256
Message: Failed to get archive URIs from location 'arl:/E6B8C8FD-8680-4948-9AB8-30700353563D/B5F2D0C6-9537-4A7D-AE6E-8424539F41F4'.
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c68766
Fields: $module : disk_bundle_vs_32256
Message: Failed to open the metadata directory.
--------------------
Error code: 36
Module: 64
LineInfo: 97675718d2b52ce2
Fields: path : lh\syslh, $module : disk_bundle_vs_32256
Message: Failed to set the logon information for the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: bd01591c540a1451
Fields: function : WNetAddConnection3W, $module : disk_bundle_vs_32256
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147943726, $module : disk_bundle_vs_32256
Message: Logon failure: unknown user name or bad password
--------------------
Task 'Full backup' has failed on machine 'lhfilesvr2.LH.local'.

Fri, 09/14/2012 - 08:50
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 613
Comments: 8747

Have you tried running an install repair?

Fri, 09/14/2012 - 12:06
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 18

The way I personally troubleshoot authentication failures is - enabling security audit for failures on the server hosting the share and trying to access the resource. Audit logs tell provide rather detailed reports about what the user is.

Fri, 09/14/2012 - 13:28
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 5

Don, I just installed today, 11.5, fresh install. Created a personal vault, created a backup of a VM in Hyper-V and get the exact same error.

Keep us posted.

Thanks,

Curtis

Fri, 09/14/2012 - 17:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Found that the backup destination. metadata in the folder you *. lck extension files, clear the tried and worked without error.

I suggest you to try. If the feedback is helpful.

Tue, 09/25/2012 - 13:53
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

Thanks for the comments. Odd thing is that I am able to back up another machine just fine - both of these are virtual machines. Will get in touch with tech support.

Wed, 09/26/2012 - 00:55