AMS doesn't see VPN Users with short term DHCP address lease

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi, I have several remote workers that connect to my network via a VPN. These machines obtain new IP addresses everytime they establish a new connection.

I have successfully installed the agent from the AMS and also added the machines. A central backup plan has been deployed to these agents which ensures the machines are backed up to a local external hard disk.

I now have the problem that the agents don't connect back to the AMS again. Or is it the AMS that contacts the agents???

Can someone please explain how the connection between the AMS and agent is made? Does the ASM poll the agent or the agent poll the AMS? Is this polling done by IP address or hostname?
Thanks from a happy Acronis user that is a little confused. :-)

Tue, 07/30/2013 - 09:37
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hello JP_2013,

welcome to Acronis Forum!

I will be glad to answer your question.

Once backup plans were deployed AMS do not need to contact agents, but agents have to send certain information to management server.
For connection they are using address saved in following registry key on client machine:
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BackupAndRecovery\Settings\MMSSyncSite
Please check, if following strings
ShepherdAddresses
ShepherdAddresses
contain proper information.

Since you've mentioned that issue is present only on several machines, the most likely reason is  their configuration.
Let me know if you need further assistance.

Thank you.
 

Fri, 08/16/2013 - 16:28
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi Anna,

Thank you for your reply. I have checked that setting on one of my client machines and that settings appears to be present. Perhaps if I explain my problem in a little more detail you may be able to advise further?

The machine that is added to the AMS receives a backup plan after it has been added to AMS and the initial agent installation has completed. If the client then gets rebooted and connects to the network (over VPN) again the AMS can no longer see the machine.

What I need to know from the AMS is when that last successful backup has occured on the client machine. I intend to install Acronis onto many remote workers machines I need to have a central location to be able to monitor the last successful backup time. Is this possible? (Especially when my remote machines will always have different IP address from what they initially registered with.)

I do have a support ticket open for this issue also (01968142) but I only receive notificaiton that I need a static IP address on all client machines. (This is not possible for me to do. And I can't beleive that clients don't poll updates back to the AMS.)

Your help to understand if this is possible would certainly be appreciated. I like the Acronis application and wnat to take advantage of it's efficencies on more machines in my business.

Kind regards

Jamie

Wed, 08/21/2013 - 13:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 0
Comments: 1379

The agent should notify AMS in 15 minutes that its IP address has changed. ( if it was registered on AMS by IP, not by name). If it's registered by name it must be possible to resolve to by DNS its IP from AMS side. And you are right that there is no requirement to have static IP.

If AMS sees that agent is offline for a long time, it gradually increase time intervals between attempts, and offline machine is pinged as often as specified in HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\AMS\Configuration\Centralized\Synchronization\OfflinePeriodThreshold (seconds)
(can be changed via administrative template as described in userguide at http://www.acronis.com/support/documentation/ABR11.5/#14749.html )

Wed, 08/21/2013 - 20:51