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backup does not run using my RAID p800 card

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I can boot up acronis using the f11 key and when the screen pops up i cant do anything..the mouse doesnt move and control-m doesnt work. i end up having to hard reset to reboot...it was working ok until i added the p800 card.i windows it works fine. sees tape drive and all functions work perfect..i want to boot up off recovery media and do a DR backup from there and cant due to the above mentioned problem..thx for any help

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Comments: 7092

Hi Freddie,

Thank you for your posting! It seems, that the RAID controller cannot be recognised properly. I would suggest using WinPE-based bootable media with the respective drivers for your RAID system. Adding drivers should resolve the issue.

Thank you!