Backup fails (Failed to get archive URIs/access denied) randomly for different servers

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hello all,

we have a backup job (GVS) containing 7 servers (with installed Backup Agent).

Backups are going to a Synology NAS Rackstation.

Since some time (3 month) the backups are not working correctly.

Some servers are backing up with no problems, other server fails (randomly)

But not allways the same servers are ok, or not ok.

Example:

First run:

Server1  ok

Server2 failed

Server3 failed

Server4 ok

etc.

Second run (doing a daily again):

Server1 ok

Server2 ok

Server3 failed

Server4 failed

Rerun of the job (daily)

Server1 failed

Server2 failed

Server3 ok .... etc

 

We've changed the switch, changed the backup target to an physical harddrive on another server, but no luck. Same thing..

Acronis, Servers and Synology has the latest updates installed.

 

Error message:

Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_vs_44421
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b54
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_44421
Message: Failed to get archive URIs from location 'arl:/2A05C0AE-2A91-46A1-B463-956A403CAAD7/64632BA0-979D-4E37-80E5-2497915B5292'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc8e
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_44421
Message: Failed to get archive URIs from location 'arl:/2A05C0AE-2A91-46A1-B463-956A403CAAD7/64632BA0-979D-4E37-80E5-2497915B5292'.
--------------------
Error code: 46
Module: 64
LineInfo: 97675718d2b52d37
Fields:  path : file://agr-nas-001\bku\, $module : disk_bundle_vs_44421
Message: Failed to open the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: bd01591c540a127d
Fields:  $module : disk_bundle_vs_44421
Message: Access to the file is denied.
--------------------

Thanks for your input

BrunoK

 

 

Thu, 06/02/2016 - 12:37
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Helllo,

This seems like a very strange issue and the error is unfortunately not very helpful because it is a general access denied error (and we don't know the reason because this response came from the NAS itself).

I would suggest checking the NAS logs to see if there is some sort of conflict.

Also, if you run the backups 1 at a time, does it also fail in a random manner? Do you have any other tasks that can be locking the files periodically?

Thank you.

Fri, 06/03/2016 - 13:39
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