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backup problems very large files

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I used 11 for months with no problem but then I had issues, support upgraded the program to 11.5 and set up a new backup plan.
The problem now is after the first full backup (130gb) the next incremental comes out at 126gb and so on, before the backups where so much smaller so now I keep running out of disc space.
Support tells me that my support has run out, buy some more ! even after this has been caused by them!.
Can some one please reconfirm for me the way to ensure a full backup then incremental plan is put in place as I must be missing something.

Thanks

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Hello ray bright,

Thank you for posting this question in our forum. I am happy to assist you. 

Please follow the instructions in this article from our knowledge base.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.