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Backup Task claims to be running, but its not.

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a Backuptak is running but stays at 0% infinitly.
No disk active, not archive file created.
It just sits there "running" but does nothing for hours

I"ll reinstall the software to see if that will help.

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Is this before it has imaged or after an image has completed? Task Monitor can sometimes report a task as running even though it has completed.

Where are you imaging to?

Is there enough space on the destination disk for the task to complete, including any consolidation?

It's when creating a new task.
There is more than plenty free space on the destination disk.
Creating another backupplan on another destionation disk results in the same issue...
It just sits there running, but not dooing anything.
I get 2 brief messages from the systemtray that the backup is started (?) but thats it.. nothing happends stays @ 0% for hours.
No disc activity on the source nor on the destination disk.
If I look in the destination folder, it's absolutely empty, no files no subfolders are created (waited 7 minutes).
This used to work in my previous version 11. This is sunce I updated to 11.5.

See attach. It's only a 2,3GB disk I try to backup for testing this.

Attachment Size
114560-104239.png 199.07 KB

Do all components show themselves as the same version and build in 'help/about'?

Have you tried re-installing Agent and Agent core?

Check that ABR11.5 is using an 11.5 serial number and not the v11 one.

-Serial is the 11.5 one.
-Already over-installed everything. no use.
-Can't find components in Help/About. But See screencap from add/remove software.
They are all the same version.

Wil try to remove everything, reboot and reinstall....

Attachment Size
114574-104242.png 22.36 KB

I found the problem.
For some reason the scheduler registry key permissen was so set I could not access it.
After resetting the permissions, the backupplan runs like it suposed to run.
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Scheduler

Brilliant, I'll remember that one.