Backup of VM suddenly failing after running for 4 hour plus

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Posts: 1
Comments: 0

Three days ago my backup of one VM started failing. The log shows it fails after 4 - 5 hours. There has been no changes other than Windows server 2012R2 updates. I updated to the latest version of Acronis 11.5 to see if this helped. It didn't as it failed again last night with the same error. There is a 492Mb Tib file created on the backup drive also a .chk file and a 2kb xml.
Below is the log of the error. Any help or suggestions are welcome.
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 21/08/2015 5:14:26 AM
Backup plan: TCVS02 Backup Daily 9PM (FULL)
Task: Full backup
Code: 20,250,685(0x135003D)
Module: 309
Owner: ???? ?????
Message:
Command 'Running backup plan 'TCVS02 Backup Daily 9PM (FULL)'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : mms_vs_43994
Message: Command 'Running backup plan 'TCVS02 Backup Daily 9PM (FULL)'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190ddc0
Fields: $module : agent_protection_addon_vs_43994
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_43994
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_43994
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 263
Module: 146
LineInfo: 9a79f20828bcb75
Fields: IsReturnCode : 1, $module : disk_bundle_vs_43994
Message: Failed to retrieve information about file '\\tcps01\VS02Backups\'.
--------------------
Error code: 263
Module: 146
LineInfo: 4d7f75fcde07d667
Fields: IsReturnCode : 1, $module : mms_vs_43994
Message: Failed to retrieve information about file '\\tcps01\VS02Backups\'.
--------------------
Error code: 1
Module: 4
LineInfo: f35f747b3b21fbf3
Fields: function : NtQueryDirectoryFile, filename : \\?\UNC\tcps01\VS02Backups\, $module : disk_bundle_vs_43994
Message: Error occurred while reading the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields: code : 2147942464, $module : disk_bundle_vs_43994
Message: The specified network name is no longer available
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x01490002+0x01350016+0x00920107+0x00920107+0x00040001+0x0000FFF0+0x80070040

--------------------

Fri, 08/21/2015 - 01:12
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hello Colin,

It looks like a network issue. Could you please do the following:

  • create backup to the local destination, is it successfull?
  • backup some small VM to the network share, is the backup successfull in that case?
  • specify the network share via IP-address instead of UNC

Thank you,

Tue, 08/25/2015 - 16:45
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