Backups failing

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Beginner
Posts: 5
Comments: 0

I have a backup task that fails more that it works...and it always fails with similar errors like these. First this error:

Error occurred while backing up.

Error code: 0x40019
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA203BA8
Error occurred while writing to the file.

Error code: 0x40003
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA203B5E
Error occurred while writing to the file.

Error code: 0x40003
Path = "W:/Backup - Database Servers/irvsvsql04/User Databases/Full/STORE_ORIG_backup_2015_01_31_200031_2677139.bak",
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA2039AF
Error occurred while writing to the file.

Error code: 0x40003
Path = "W:/Backup - Database Servers/irvsvsql04/User Databases/Full/STORE_ORIG_backup_2015_01_31_200031_2677139.bak",
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA203A20
Error occurred while backing up.

Error code: 0x40019
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA203AE1
Error occurred while reading the file.

Error code: 0x40001
$module = "disk_bundle_vs_39029"
Tag: 0xFBA06F330018D92C
Failed to back up the file (folder).

Error code: 0x40019
Path = "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy113\Backup - Database Servers\irvsvsql04\User Databases\Full\STORE_ORIG_backup_2015_01_31_200031_2677139.bak",
Hints = 1 (0x1),
$module = "disk_bundle_vs_39029"
Tag: 0xA8A1022BD18AE2D8
The specified file does not exist.

Error code: 0x40011
function = "BackupRead",
$module = "disk_bundle_vs_39029"
Tag: 0xA8A1022BD18AE2D8
The system cannot find the file specified

Error code: 0xFFF0
code = 2,147,942,402 (0x80070002),
$module = "disk_bundle_vs_39029"
Tag: 0xBD28FDBD64EDB8EE
Additional info:
--------------------
Error code: 25
Module: 4
LineInfo: fc5c0136aaed7ca
Fields: $module : disk_bundle_vs_39029
Message: Error occurred while backing up.

Error code: 0x40019
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA203BA8
Error occurred while writing to the file.

Error code: 0x40003
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA203B5E
Error occurred while writing to the file.

Error code: 0x40003
Path = "W:/Backup - Database Servers/irvsvsql04/User Databases/Full/STORE_ORIG_backup_2015_01_31_200031_2677139.bak",
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA2039AF
Error occurred while writing to the file.

Error code: 0x40003
Path = "W:/Backup - Database Servers/irvsvsql04/User Databases/Full/STORE_ORIG_backup_2015_01_31_200031_2677139.bak",
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA203A20
Error occurred while backing up.

Error code: 0x40019
$module = "disk_bundle_vs_39029"
Tag: 0xCE542E14DA203AE1
Error occurred while reading the file.

Error code: 0x40001
$module = "disk_bundle_vs_39029"
Tag: 0xFBA06F330018D92C
Failed to back up the file (folder).

Error code: 0x40019
Path = "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy113\Backup - Database Servers\irvsvsql04\User Databases\Full\STORE_ORIG_backup_2015_01_31_200031_2677139.bak",
Hints = 1 (0x1),
$module = "disk_bundle_vs_39029"
Tag: 0xA8A1022BD18AE2D8
The specified file does not exist.

Error code: 0x40011
function = "BackupRead",
$module = "disk_bundle_vs_39029"
Tag: 0xA8A1022BD18AE2D8
The system cannot find the file specified

Error code: 0xFFF0
code = 2,147,942,402 (0x80070002),
$module = "disk_bundle_vs_39029"
Tag: 0xBD28FDBD64EDB8EE
--------------------

And then followed by this one:

Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_39029
Message: Command 'Backing up' has failed.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_39029
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: ba19e88dc5fea11e
Fields: $module : disk_bundle_vs_39029
Message:
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203ba8
Fields: $module : disk_bundle_vs_39029
Message: Error occurred while backing up.
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203b5e
Fields: $module : disk_bundle_vs_39029
Message:
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da2039af
Fields: Path : W:/Backup - Database Servers/irvsvsql04/User Databases/Full/STORE_ORIG_backup_2015_01_31_200031_2677139.bak, $module : disk_bundle_vs_39029
Message:
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203a20
Fields: Path : W:/Backup - Database Servers/irvsvsql04/User Databases/Full/STORE_ORIG_backup_2015_01_31_200031_2677139.bak, $module : disk_bundle_vs_39029
Message:
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203ae1
Fields: $module : disk_bundle_vs_39029
Message: Error occurred while backing up.
--------------------
Error code: 1
Module: 4
LineInfo: fba06f330018d92c
Fields: $module : disk_bundle_vs_39029
Message: Error occurred while reading the file.
--------------------
Error code: 25
Module: 4
LineInfo: a8a1022bd18ae2d8
Fields: Path : \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy113\Backup - Database Servers\irvsvsql04\User Databases\Full\STORE_ORIG_backup_2015_01_31_200031_2677139.bak, Hints : 1, $module : disk_bundle_vs_39029
Message:
--------------------
Error code: 17
Module: 4
LineInfo: a8a1022bd18ae2d8
Fields: function : BackupRead, $module : disk_bundle_vs_39029
Message: The specified file does not exist.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields: code : 2147942402, $module : disk_bundle_vs_39029
Message: The system cannot find the file specified
--------------------

So why does this happen? The error mentions the system cannot find the files...but I have verified that it does exist.

Also, why does it not just fail on the one file and skip and finish the backup with a warning? That would be a hell of a lot better than backing up for 11 hours and just fail because of one file. Which is ridiculous.

Thanks in advance

Kevin

Thu, 02/05/2015 - 19:42
0 Users found this helpful
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Frequent Poster
Posts: 2
Comments: 549

Hello Kevin,

If you look closely at the error you will see that the file cannot be found in \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy113

This is the VSS snapshot being used during the backup and not the source file itself.

Since this is a database backup file, this is most probably a VSS conflict: you are running a database backup using VSS while the Acronis Backup is also running a backup using a VSS snapshot.

Without further investigation, I can't tell you if this type of conflict is caused by a problem in the Acronis product side (i.e. our product is not correctly processing all possible conflicts) or on the Microsoft VSS side (the VSS configuration on your server doesn't correctly handle the conflict). If you want to look at this deeper with a full investigation, please contact support. 

That said, the simple solution in this case is to make sure the two backups don't run at the same time to avoid the conflict in the first place. For example, create a separate task for just the .bak files and run it between your database backups while excluding them in your main task.

If this is an MS SQL database, another solution is to use the Acronis SQL Agent to create your DB backups at the same time you create a system image.

Fri, 02/06/2015 - 12:28
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