Backups Failing: Command 'Updating data catalog' has failed." Event Code 0x0135003D+0x01840002+0x01840009

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

Can anyone help with with some possible next best steps to resolve the log and email error's below? I'm new to Acronis and the system was configured for our organization well before my start so I'm not sure where to begin troubleshooting. Looking to avoid any fee-based support costs for the organization if at all possible. Thanks in advance for any help you might be able to provide. The
Acronis Error Log Entry details are pasted below:

Event Code 0x0135003D+0x01840002+0x01840009
Command 'Updating data catalog' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : service_process_vs_43916
Message: Command 'Updating data catalog' has failed.
--------------------
Error code: 2
Module: 388
LineInfo: 6bbbd9081b12e58a
Fields: $module : gtob_indexer_commands_addon_vs_43916
Message: Failed to open SQLite database file 'C:\ProgramData\Acronis\BackupAndRecovery\MMS\Catalog\5B9AF37A-F59B-ED34-C15B-C304D0EE37CB\596ADF85-6B90-4F49-B458-63195073331A\33A9C426-B833-4589-A415-404961324C1C'.
--------------------
Error code: 9
Module: 388
LineInfo: a204e03682620f83
Fields: $module : gtob_indexer_commands_addon_vs_43916
Message: SQLite database file 'C:\ProgramData\Acronis\BackupAndRecovery\MMS\Catalog\5B9AF37A-F59B-ED34-C15B-C304D0EE37CB\596ADF85-6B90-4F49-B458-63195073331A\33A9C426-B833-4589-A415-404961324C1C' is likely to be corrupted. The database will be re-created.
--------------------

*Backup Failed Email Below*

Subject: [Backup]: Task 'Daily backup' has failed on machine 'nb-lee-dc.leenewport.com'.

1 Information 9/17/2015 11:05:55 PM Task 'Daily backup' was started.
2 Information 9/17/2015 11:05:56 PM Command 'Running backup plan 'DC Dual Backup'' is running.
3 Information 9/17/2015 11:06:01 PM Command 'Backing up' is running.
4 Information 9/17/2015 11:06:26 PM Analyzing partition '1-0'...
5 Information 9/17/2015 11:06:26 PM Analyzing partition '1-0'...
6 Information 9/17/2015 11:17:41 PM Create Incremental Backup
From: Disk '2', Disk '1'
To file: "file://drobo5n\Backups\DC-Backup_2015_08_18_14_31_24_336D25.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...
Ask for the first media: No

7 Information 9/17/2015 11:17:52 PM Pending operation 155 started: 'Creating partition image (No label ())'.
8 Information 9/17/2015 11:17:52 PM Locking partition 1-1...
9 Information 9/17/2015 11:17:52 PM Pending operation 155 started: 'Creating partition image (OS (W))'.
10 Information 9/17/2015 11:18:16 PM Locking partition 0-0...
11 Information 9/17/2015 11:24:25 PM Pending operation 155 started: 'Creating partition image (No label (C))'.
12 Information 9/17/2015 11:25:51 PM Pending operation 155 started: 'Creating partition image (Main Storage (E))'.
13 Information 9/18/2015 12:01:06 AM Pending operation 152 started: 'Saving partition structure (Hard disk 1)'.
14 Information 9/18/2015 12:01:06 AM Pending operation 152 started: 'Saving partition structure (Hard disk 2)'.
15 Information 9/18/2015 12:01:13 AM Command 'Backing up' has completed successfully.
16 Information 9/18/2015 12:05:41 AM Command 'Replicating backups/cleaning up archives (1st location)' is running.
17 Information 9/18/2015 12:05:49 AM The replication is being performed from archive 'DC-Backup' created at 11/8/2013 7:00:20 AM and located in '\\drobo5n\Backups\' to archive 'DC-Backup' created at 12/7/2013 1:20:20 PM and located in 'avfs:/online?account%3ditnewport%2540lee-associates.com%26provider%3dAcronis'.
18 Information 9/18/2015 12:05:58 AM The backup created at 9/16/2015 6:09:30 AM will be replicated to the existing backup chain and become dependent on the backup created at 7/25/2015 6:10:50 AM.
19 Information 9/18/2015 12:05:58 AM Backup replication has started.
20 Error 9/19/2015 2:02:11 AM Command 'Replicating backups/cleaning up archives (1st location)' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : service_process_vs_43916
Message: Command 'Replicating backups/cleaning up archives (1st location)' has failed.
--------------------
Error code: 209
Module: 161
LineInfo: b320396adfe3c3f
Fields: IsReturnCode : 1, $module : disk_bundle_vs_43916
Message: Failed to replicate the archive.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d8
Fields: $module : disk_bundle_vs_43916
Message: Write error.
--------------------
Error code: 16
Module: 515
LineInfo: df3cbad70699540a
Fields: $module : disk_bundle_vs_43916
Message: Failed to renew certificate
--------------------
Error code: 3
Module: 625
LineInfo: 6592a83aa4ae5cea
Fields: $module : disk_bundle_vs_43916
Message: The certificate is not accepted by the front-end server. The server address has been probably changed. Please retry the operation.
--------------------
Task 'Daily backup' has failed on machine 'REMOVED"

Mon, 09/21/2015 - 16:49
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

I just noticed that we're not running the latest build, we're currently running Acronis Backup 11.5 build 11.5.43916. Perhaps updating to the latest version will help? Just performed the update with no problems.

Mon, 09/21/2015 - 18:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello David,

Thank you for your posting! If the issues occurs again, please delete the Catalog and create a new one:

  • delete the content of folders 1) Catalog in the vault folder 2) Catalog under C:\ProgramData\Acronis\BackupAndRecovery\MMS\Catalog on the machine with Agent;
  • click on "Catalog now" in the archive-view of the vault

Thank you,

Mon, 09/28/2015 - 17:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

Thank you so much for this suggestion, your resolution worked and all of my issues are now resolved. Thank you again for the support!!

Tue, 09/29/2015 - 18:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello David,

I'am glad to see that the issue has been resolved :)

You are welcome!

Thu, 10/01/2015 - 15:57
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.