Backups Refuse to Delete from inside Managed Vault with GUI
I have setup the following:
Acronis 11.7 Build 44190
Management Server
Server 2012R2 Standard
8 Cores
8GB RAM
Storage Server
Server 2012R2 Standard
16 Cores
32GB RAM
D Drive ESX-Based-iSCSI SSD-SAN for DeDupe 512GB
E Drive ESX-Based-iSCSI HDD-SAN for Vault 10TB
The Vault is connected, I can backup, I can restore. The compression and DeDupe are functioning as expected. There are no firewalls, hardware or at the Windows level. I can PXE boot and I can create and complete Scheduled Tasks for backups of VMs and Network Shares. On one gigabit systems, I get about 870 Mbit of performance, and 10Gig systems go way over that - so things are pretty good here in Acronis Land...except...
What I cannot do is delete anything from the Storage Server, at least from the GUI.
I get the following in the Log:
Error
Date
[none]
[none]
[none]
[none]
machine-name.fqdn
Code: 20,250,685(0x135003D)
Module: 309
Message:
Command "Deleting archives" has failed.
Additional Info:
----------------------
Error Code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module: management_server_vs_44190
Message: Command "Deleting archives" has failed.
----------------------
Error Code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields: Tracelevel: 1,$archive_manager_plugin_vs_44190
Message: TOL: Failed to execute the command. The "Deleting archives" command deletes the specified backup archives.
----------------------
Error Code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields: Tracelevel: 1,$management_server_vs_44190
Message: TOL: Failed to execute the command. TOL isolation command.
----------------------
Error Code: 11
Module: 300
LineInfo: 2a46340236902166
Fields: $module: management_server_vs_44190
Message: Failed to connect the process.
----------------------
Error Code: 22
Module: 300
LineInfo: 2a46340236902167
Fields: $module: management_server_vs_44190
Message: The operation has timed out.
Must be a really tough nugget to solve...
Still not working...
Hello Christopher,
I've never seen a message like this specific to clean-up.
Basically it means we couldn't connect to the necessary process before a time-out. This can happen on backups of very complex environments, but in your case might mean there is some sort of permission or other issue.
I would suggest trying this article to increase the timeout:
https://kb.acronis.com/content/37112
If it still fails with the same message, check out the Windows Event Log after this happens to see if there are any Acroins or other crashes or something like that related to the clean-up attempt.
The storage server has no errors. The management server however has one instance of the following for each of my attempts to delete an archive:
Event ID 1000 - Classic
Faulting Application Name: service_process.exe, version: 11.7.0.44190, time stamp: 0x57056bc5
Faulting module name: ArchiveManager.dll, version: 11.7.0.44190, time stamp: 0x57056684
Exception Code: 0xc0000005
Fault offset: 0x00a6de26
Faulting Process id: 0xddc
Faulting application start time: 0x01d19f3c6cf5852a
Faulting application path: C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Faulting module path: C:\Program Files (x86)\Acronis\AMS\ArchiveManager.dll
Report Id: aae2707f-0b2f-11e6-80c2-005056a8de40
Faulting package full name:
Faulting package-relative application ID:
Hello Christopher,
Unfortunately this issue will require deeper investigation, which is not possible on forum. I would suggest you raising a support ticket.
Thank you,