Cannot complete a backup Windows Server 2008 R2

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The scheduled backup or manually run backup plan will not complete the backup, and an error log states

 

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 23/06/2016 12:40:09
Backup plan:   Backup 23/06/2016 12:03:27
Task:          Simple backup (Full)
Code:          20,250,685(0x135003D)
Module:        309
Owner:         Administrator@WIN-R05MO7VNB0G
Message:      
  Command 'Running backup plan 'Backup 23/06/2016 12:03:27'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_44411
Message: Command 'Running backup plan 'Backup 23/06/2016 12:03:27'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_vs_44411
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44411
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44411
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_44411
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_44411
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e7b2
Fields:  $module : disk_bundle_vs_44411
Message: Failed to create volume snapshot.
--------------------
Error code: 50295
Module: 16
LineInfo: 3fec04e376b8a22c
Fields:  $module : disk_bundle_vs_44411
Message: All attempts to create a snapshot have failed.
--------------------
Error code: 50242
Module: 16
LineInfo: 3fec04e376b8a1af
Fields:  $module : disk_bundle_vs_44411
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 3fec04e376b89d89
Fields:  $module : disk_bundle_vs_44411
Message: VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields:  code : 2147754996, $module : disk_bundle_vs_44411
Message: Unknown Win32 error
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x01490002+0x01350016+0x01490003+0x00010424+0x00070021+0x0010C477+0x0010C442+0x0010C469+0x0000FFF0+0x800423F4

--------------------

 

Any ideas what is causing this / how to fix it.

 

Best Regards

 

Steve Bullman

Tue, 08/23/2016 - 09:14
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Posts: 250
Comments: 7092

Hello Steve,

Thank you for your posting! According to the error message the snapshot creation fails due to the SqlServerWriter not functioning correctly. To troubleshoot the issue please follow instructions from the following article. The article also provides some background information on the Volume Shadow Copy services. As the issue is related to the SqlServerWriter, I'd also recommend to take a look at the following troubleshooting steps. 

Alternatively you can stop the SQL databases before taking a snapshot with pre-/post commands. This will allow to deactivate the VSS and still have a consistent backup.

Thank you, 

Mon, 09/05/2016 - 14:50
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