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Cannot open volBackup"X".tib

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I am attempting to open the backup to make sure it is working properly, but when I get to the volBackup(backup#).TIB file and try to open it, I just get a perpetual loading process and I cannot go any further.
I have verified that I have the latest version of Acronis and the backups seem to be working properly, but the backup just sticks in a loading state when I attempt to open that file. Does anyone know a solution to this issue?

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Hi Joe,

open the backup in the vault.

If there is no vault on this target, please create it and click on "Refresh". Are volumes and files shown with the option "View content"?

With which product and which version are these backups created?