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cannot reinstalling to new server - will not accept license.

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Hello everyone,
I am trying to install the Acronis Backup 11.5 to a new server. It will now accept my license code which I have copied and pasted and also have downloaded the text file from the web site and imported. The information appears in the box where the licenses go but when I choose next it tells me that no new subscriptions have been added.
I did not renew the subscription so cannot call tech support but I thought I still owned the program and could reinstall it.
Has anyone else ran into this problem?
Thank you in advance for any information,
Jeanne

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Hi Jeanne,

Thank you for your posting! Please make sure, that the operating system of the target machine is supported by your software edition. The whole list of supported OS you will find here. Pay special attention to the Acronis Backup für Windows Server Essentials Edition, which supports only Essentials and Foundation operating systems. The functionality of the software is in no way affected by the expiration date of the support program.

Thank you,