Cannot see Surface Book Drive
I created a backup while running in Windows 10 on my Surface Book to an external HD. Acronis Backup seemed to work fine. I have a backup on the external HD.
Now time to recover. I disabled secure boot, and the drive does not have BitLocker on. I boot into the Acronis CD, and with the aid of a wired mouse I was able to get into the recovery program.
The problem is Acronis does not see my Surface Book's Drive, I can only see my external HD...
Any thoughts on what I'm missing?

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Hello Dower,
If I remember correctly, the surface book has an NVMe type SSD drive. Our default Linux bootable media still have some compatibility issues with NVMe drives.
There are a couple of different solutions available:
- You can create a WinPE bootable media. This will have your own supported Windows NVMe drivers instead of Linux drivers and should work.
- We are working on fixing these compatibility issues and the next update of the product (Update 7) should most probably resolve everything.
- If you still have a valid support program, you can create a support ticket for this NVMe drive detection problem in your Surface Book.
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Hello Igor,
Thanks for replying. I think this is the issue. I was actually able to create and recover an image of my Surface Book using the free version of Macrium, which creates a WinPE boot disk.
Are there any instructions on how to create a WinPE Acronis recovery disk?
Dower
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Thanks, Dower. Macrium worked on our Surface book. Igor what is the timetalbe on Acronis, because we are beginning to roll out Surface 4s and Books. Macrium may be our goto...
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Hello,
You can always create the same sort of WinPE bootable disk with Acronis that is used by Macrium and other competitors. I linked the instructions, but it is a very simple process (download the correct version of Microsoft WADK, launch the bootable media builder, follow the wizard).
Our more advanced and unique Linux bootable media will support this in the next official release. If you simply must have the Linux media and you don't want to wait, you can create a support ticket and get a custom ISO image to help you with this compatibility issue. You will need a valid support program for this, however.
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Thanks Igor, I could indeed create a win PE cd to boot from and it worked. But none of my jump drives would show up when doing PE. This will get us by with our Surface 4 and Book roll outs. Thanks again.
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I just purchased a fully loaded Surface Book and upgraded to Acronis TI 2017. I've used the WinPE bootable USB media for years on my wife's Surface Pro 3, my Samsung Ativ Book 9 Plus, and my desktop all running Windows 10. It sees the ssd in the Surface Book and the 6TB external HD as a destination drive, but ATI hangs up. It starts the imaging process by creating a file that has 0 bytes in it (I check it after I reboot the system). I just purchased ATI17 today. I'm pretty dissappointed that the ATI doesn't work with the new SB. What should I do?
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Hi Chris,
you can try to boot from the WinPE created by ATI 2016, this should work.
There are some discussions in the ATI 2017 forum, I suggest to post your issue there as the guys have much more experience using ATI than in this section.
See this thread for reference: 125683: Backup using rescue media
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