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cloud storage has overflowed

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Error code: 60
Module: 161
LineInfo: d446f36312408806
Fields:  $module : disk_bundle_vs_44421
Message: Acronis Cloud Storage has overflowed. Backup size: 2253 GB; Storage quota: 2048 GB. Please upgrade the subscription to continue backing up.
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The above error message is being displayed although I upgraded long ago to 3TB and it is showing as available.

 

Mark

 

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Posts: 250
Comments: 7092

Hello Mark,

As a first step I'd recommend recreating the Online certificate on the protected machine as follows:

  1. Stop the Acronis Managed Machine Service
  2. DMove everything from OnlineBackup\<user_email> to some other place
  3. Start the Acronis Managed Machine Service;

The certificate resides under:

  • Windows Vista/2008+: C:\ProgramData\Acronis\BackupAndRecovery\OnlineBackup\%email%
  • Windows XP/2003: C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\OnlineBackup\%email%

If the issue is still not resolved, please contact Acronis support team with the following information:

  1. Acronis System Report.
  2. Online Certificate

Thank you,