credentials vault lost

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hi,

I'm having a problem with my vault credentials.

When setting up a new backup plan, it wants to make a vault. No problem there, I give the nas credentials and it will create the vault. When you choose the vault as destination in your plan and run the plan manually, there is no problem.

The problem arises when the scheduler wants to start. The destination is then unavailable.
When I go to check the vault, I see that it uses the wrong credentials.

Am I doing something wrong?

Kr,

R

 

Wed, 05/11/2016 - 09:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

It looks like the same problem as:

https://forum.acronis.com/forum/117826#comment-356740

The vault destination is a network share in windows on a NAS.
I also tried to use a ftp server to the nas.

Wed, 05/11/2016 - 10:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 0
Comments: 35

Hi Roberto! 

To resolve the issue, please, delete the vault you have now, and create a new one. Not when creating a backup plan, but directly in the "Vaults" tab. Then, restart the NAS and install updates if any exist. 

Please, let me know if that solves the issue. 

If the issue persists, please, collect the following information and cotact Acronis Customer Central for further investigation : 

- Acronis System Info 

- PCAP logs

Fri, 05/20/2016 - 10:32