Data to Recover Selection Loading Times

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I've recently installed Acronis and I'm currently evaluating the software. I've successfully created a number of backups however I'm having a problem with restoration of files. I can see and highlight the successful backup archives however when trying to choose the files to recover from the archive it takes approximately 30 to 45 minutes 'loading' the directory contents. The loading time is fairly consistent irrespective of the number of files and directories within the folder structure and recurs at every level of the folder tree.

A quick example, after selecting the Backup Archive to use it takes about 30 mins to list the drive letter, another 30 mins to list the first level of folders, another 30 mins to list the next level of files / folders, etc, etc.

A little information about the backups I'm testing with, they are about 1TB in size, are being sent to tape and contain a mixture of file types.

As you can imagine this problem makes trying any sort of file recovery extremely time consuming and almost impossible.

Thanks in advance for any help.

Wed, 10/21/2015 - 14:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello RuffianGames,

Thank you for your posting! This issue requires a deeper investigation which is not possible on the forum. Please create a support ticket for this issue.

Thank you,

Fri, 10/23/2015 - 12:34
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