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Data recovery incomplete consistently, but OK for individual files

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I use Acronis Backup 11.5 Adv for PC. (all builds I) on Windows 8 Pro.

If I attempt to recover folders from a backup image. The recovery doesn't recover Every file in those folders (some do get recovered, but others don't). But I can recover all the files (that were backed up to the same folders) by specifying each file in the recovery rather than the parent folder they are in. This has happened on multiple PCs, using different versions of Acronis Backup for PC. So what's going on? Does anyone have a fix?

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Hello, Could you clarify if you are running the restore from the Data View?

Does the same thing happen if you select your files from the Archive view?

Thank you.