Email notifications for successful jobs are not being sent.
Hello,
I am new to using the Acronis software as we only have one client that uses it, and our company did not originally set it up. Recently they reported that their email notifications after a backup job runs through have stopped coming in. I have connected into the server and checked the Acronis software (version 11.5) and see that the job is going through successfully. i have gone into the settings for this job and saw the section for email notification. i added the appropriate emails and the relay server/port number, sent a test email that went through to all of the emails (the users confirmed they received test emails). we let the job run that night normally, it ran successfully but no one got an email about it. i have also gone through the Options > Machine Options > E-mail settings > and configured my settings in here (the test email from here also went through successfully to each address) but after another job ran we still got no emails.
What i am trying today is to remove the emails notification settings from the job itself and setting it to use the default settings which i am assuming will utilize the settings in the Machine Options.
If anyone has encountered this issue before and can shed any insight on what to do, it would be much appreciated.
Thank you,
No emails came through from the job finishing successfully. instead we got the same emails from the old failures again. i realized for those old failures i had to "accept" the alerts to get them to stop sending out. i still do not know why emails will not be sent for that job.
Hello Jonathan,
Welcome to Acronis user forums! Have you tried using a different SMTP provider? I'd try configuring email notifications with Gmail SMTP client. Make sure all prerequisites are met. This article might be helpful. You've also mentioned emails that referred to the old tasks - sometimes the old non-existing tasks are producing ghost emails. I'd recommend exporting backup plans (select a backup plan in the Backup plans and tasks view and click Export) and use task zap command to clear all tasks. Import the backup plans you want to use further. Thus we can prevent any outdated scripts from interfering.
Thank you,
THank you for your reply!
Trying to use the Gmail Pop settings returns this issue when sending a test-email:
Code: 21,954,592(0x014F0020)
LineInfo: 0xDA7E497CF4160E20;
Module: disk_bundle_vs_38350
Message: Failed to send the message from '' to ' (Removed email addresses for users security)
Code: 21,954,575(0x014F000F)
LineInfo: 0xDA7E497CF4160E00;
Module: disk_bundle_vs_38350
Message: Fatal error has occurred while reading from the socket.
I currenty have the settings setup:
SMTP server: smtp.gmail.com
Port: 110
Username: (for testing reasons my personal Gmail account)
Password: (entered in for my account)
it doesnt fail for a Logon issue so i know its accepting the account.
As for exporting and importing. the software currently only has one job that runs, i dont want to do anything to it and risk causing another issue since it is running successfully and i dont have much knowledge with this software, out of teh 70 or so clients we have, this is the only one using Acronis Tape backups. i have removed the old alerts so we are no longer getting those emails notifying us about them. i am curious if there is a way to set up a "successful run" to be an alert so it will just email us that way since we know it is able to email alerts.
Have you tried setting the following ports?
- Typical port for unsecured connection: 25
- select SSL and set 465
- select TLS and set 587
You can check if specified port is open with telnet. Additionally, you can turn on "Access for less secure apps" and check if this makes difference. The attached error message generally means we cann't connect to the mail server, so we need to find out, what is blocking the connection.
Thank you,
can you explain something though, when i use the SMTP server: relay.appriver.com utilizing port 2525 i can send test messages out that go through to every recipient fine. but when it comes time for the job to send an email about its status it never goes out. why is that?
and the ports do appear to already be open as nothing has changed with the sonicwalls configuration since we took this client on and this issue only started happening a couple weeks ago.
I can't explain it, but I received a successful email notification to one address. i am just going to create a forwarding rule in outlook to get the email to go to everyone who needs it. Thank you for your assistance on this issue.