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Error that all backups were deleted in our vault

Thread needs solution

Hi All,

We have AB&R 11.5 installed in a server with a rule retention for 60 days. Perhaps something happens and all backups were deleted in our vault. We need help us to know what happens. Is a automatically or manual command was performed?   T_T 

Log's as follow:

Code: 20.250.683(0x135003B)

Module: 309

Command 'Deleting archives' has completed successfully.

Command 'Deleting archives' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : management_server_vs_43994
Message: Command 'Deleting archives' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : archive_manager_plugin_vs_43994
Message: TOL: Failed to execute the command. The 'Deleting archives' command deletes the specified backup archives.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : archive_manager_plugin_vs_43994
Message: TOL: Failed to execute the command. The 'Deleting archives' command deletes the specified backup archives.
--------------------
Error code: 219
Module: 161
LineInfo: b320396adfe3ced
Fields:  IsReturnCode : 1, $module : archive_manager_plugin_vs_43994
Message: Failed to delete the archives.
--------------------
Error code: 75
Module: 39
LineInfo: 4b0166d390db906c
Fields:  $module : storage_server_vsa64_43994
Message: Failed to delete archives: 'arl:/216ED4A4-27E7-40C7-BA6D-7900D9378643/22B60670-A3B6-4FF8-959D-3034EB56F52A/0D50DADF-EC8A-49B8-B191-45F941E4F4B8'.
--------------------
Error code: 47
Module: 39
LineInfo: 4b0166d390db92a3
Fields:  $module : storage_server_vsa64_43994
Message: Failed to delete 1 archive(s).
--------------------
Error code: 14
Module: 39
LineInfo: 4b0166d390db9266
Fields:  $module : storage_server_vsa64_43994
Message: Access denied for object 'arl:/216ED4A4-27E7-40C7-BA6D-7900D9378643/22B60670-A3B6-4FF8-959D-3034EB56F52A/0D50DADF-EC8A-49B8-B191-45F941E4F4B8'.
--------------------

Thanks in advanced!!!

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Posts: 250
Comments: 7092

Hello Humberto,

Thank you for your posting! And if you connect to the Agent directly (Machines with Agents - > Connect) and try to delete archives in question from the Agent's side?

Thank you,