Error backing up .doc and .docx files

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hello, i have Acronis Backup 11.5 update6 and i have access denied error when i'm trying to backup network folders, always with Microsoft word files (*.doc and *.docx), can you help with this issue? this is part of the resultant log:

5 Information 3/31/2015 5:20:34 AM Failed to back up file or folder '\\tprbk\Bdata\Internal Control\Act December 2013.doc'.
Error occurred while backing up.

Error code: 0x40019
$module = "disk_bundle_vs_43909"
Tag: 0xCE542E14DA203AE2
Error occurred while reading the file.

Error code: 0x40001
$module = "disk_bundle_vs_43909"
Tag: 0xFBA06F330018D8C9
Failed to back up the file (folder).

Error code: 0x40019
Path = "\\?\UNC\tprbk\Bdata\Internal Control\Act December 2013.doc",
Hints = 1 (0x1),
$module = "disk_bundle_vs_43909"
Tag: 0xA8A1022BD18AE2D8
Access to the file is denied.

Error code: 0x40014
function = "BackupRead",
$module = "disk_bundle_vs_43909"
Tag: 0xA8A1022BD18AE2D8
The process cannot access the file because it is being used by another process

Error code: 0xFFF0
code = 2,147,942,432 (0x80070020),
$module = "disk_bundle_vs_43909"
Tag: 0xBD28FDBD64EDB8EE User response: Ignore
6 Information 3/31/2015 5:20:34 AM The item was skipped.
Additional info:
--------------------
Error code: 25
Module: 23
LineInfo: ce542e14da203a61
Fields: Path : //tprbk\Bdata\Internal Control/Act December 2013.doc, $module : disk_bundle_vs_43909
Message: The item was skipped.

Thu, 04/02/2015 - 12:51
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hi Aon,

The cause of the problem is that the backup of network shares is created without taking a snapshot. If we backup internal drives, our SnapAPI module creates a snapshot of the whole system and it allows to create backups under running Windows with an unlimited number of files open for reading and writing. More information you can find here. If some files residing on the network share are locked by some other process - the programm will skip them, as there is no snapshot and thus the data is being copied as it is. If you want to find out, which process is blocking the files, you may want to use this tool for network tracing. Here you will find recommendations on backing up a NAS unit. Please be aware that we do not support the backup of mapped drives.

Thank you!

Fri, 04/10/2015 - 15:37
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.