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Error - Backup Fails - Cannot resolve file path 'C:\Windows\sysvol\staging\domain'.

Thread needs solution

Here is a recent probelm that has started. The backup fails immediately at the point that it starts the actual backup phase. It was working fine until last week. Not sure if recent Windows updates started this issue. Any ideas?

 

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Log Entry Details
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Type:          Error
Date and time: 1/20/2016 3:38:18 PM
Backup plan:   RVBASBS - RVBANAS1
Task:          Incremental backup
Code:          20,250,685(0x135003D)
Module:        309
Owner:         REMOVED
Message:      
  Command 'Backing up' has failed.
Additional info:
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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_43994
Message: Command 'Backing up' has failed.
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Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_43994
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
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Error code: 54
Module: 482
LineInfo: 5c71ebf434f0c47a
Fields:  $module : disk_bundle_vs_43994
Message: Failed to collect all of the data required for single-pass backup of Microsoft Active Directory.
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Error code: 340
Module: 349
LineInfo: b6187663779c3503
Fields:  $module : ad_agent_vs_43994
Message: Cannot resolve file path 'C:\Windows\sysvol\staging\domain'.
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Error code: 307
Module: 349
LineInfo: c50bc7fc06bf4854
Fields:  $module : ad_agent_vs_43994
Message: Failed to resolve file path 'C:\Windows\sysvol\staging\domain'.
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Error code: 309
Module: 349
LineInfo: c50bc7fc06bf48a2
Fields:  $module : ad_agent_vs_43994
Message: An unexpected file type has been detected while resolving file paths.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x01E20036+0x015D0154+0x015D0133+0x015D0135

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Posts: 250
Comments: 7092

Hello David,

Thank you for your posting! Please refer to the following article: Backup Fails with "Failed to get information about SYSVOL"

This article could be also helpful: https://support.microsoft.com/en-us/kb/315457

Thank you