Error Code 20,250,685(0x135003D)

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

New server i'm trying to back up.  If I enable Single Pass I get these errors.  If I run it without single pass its a success so i'm assuming its something with SQL.  I've read some troubleshooting guides without much help.  Any help from you experts would be greatly appreciated.

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Log Entry Details
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Type:                Error
Date and time:       9/19/2016 8:39:26 AM
Backup plan:         Backup 9/17/2016 12:55:10 PM
Task:                Simple backup
Managed entity type: Machine
Managed entity:      MCHD-DC1.healthdept.local
Machine:             MCHD-DC1.healthdept.local
Code:                20,250,685(0x135003D)
Module:              309
Owner:               
Message:             
  Command 'Backing up' has failed.
Additional info: 

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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_44421
Message: Command 'Backing up' has failed.

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Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.

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Error code: 54
Module: 482
LineInfo: 5c71ebf434f0c47a
Fields:  $module : disk_bundle_vs_44421
Message: Failed to collect all of the data required for single-pass backup of Microsoft SQL Server.

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Error code: 4358
Module: 87
LineInfo: e4fe5c9fd5e63ded
Fields:  $module : aaib_mssql_backuper_vs_44421
Message: Failed to collect the metadata of the SQL Server databases selected for backup. The databases will not be backed up.

--------------------Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x01E20036+0x00571106

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Mon, 09/19/2016 - 18:37
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Wes,

Single pass backup connects to the SQL server to collect all of its internal metadata. This data is included in the image backup and allows things like granular restoration of SQL databases.

Your error is pretty straight forward: this metadata cannot be collected for some reason.

Most probably, because the account used to run the backup does not have enough rights for the SQL server. You can find the list of permssions in our documentation here: http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.7/#…

Tue, 09/20/2016 - 12:56
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