Error generating image backup

Hello guys,
I have a problem to generate a backup image of a machine, it reaches 13% and returns the following error below.
Someone has gone through this problem?

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 72
Module: 161
LineInfo: d26f785462585168
Fields: IsReturnCode : 1, $module : disk_bundle_vs
Message: Failed to lock the object.
--------------------
Error code: 72
Module: 161
LineInfo: d26f785462585168
Fields: $module : disk_bundle_vs
Message: Failed to lock the object.
--------------------