Skip to main content

Errors

Thread needs solution

I'am testing this sbs software and getting the following. errors. I have made the StartTimeout adjustment as per the Knowledge base. But still receiving errors backing up. SBS 2003 errors below.

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32308
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 1
Module: 309
LineInfo: 997a6f2085ead068
Fields: $module : mms_vs_32308
Message: TOL: Process 'service_process.exe' has failed.
--------------------

0 Users found this helpful

Hello Mark Mara,

Thank you for posting this question in our forum.

This error can have several causes. Please ensure first, that you have installed following components at least:

  • Acronis Management Console
  • Acronis Agent for Windows
  • Acronis Agent Core

If one of these components are missing the backup will fail. 

In case all of these components are installed, please provide more detailed information about environment and complete log of the error.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.