Errors: disk_bundle_vs_38350 // agent_protection_addon_vs_38350

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

My configuration is pretty simple:

Win2008R2 running latest B&R v11.5
Source: network shares on a QNAP (\\Data)
Destination: a different QNAP (\\Backups)
Gb network

I have no add-ons. When I perform a backup, B&R churns for 20-30 minutes and then spits out the following errors. Afterward, the destination path only has a 2KB XML file.

I have researched the following and can get nowhere. I'm quite frustrated and would appreciate anyone's assistance. Thanks in advance.

Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38350
Message: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_38350
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: ba19e88dc5fea16c
Fields: $module : disk_bundle_vs_38350
Message:
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203baf
Fields: $module : disk_bundle_vs_38350
Message: Error occurred while backing up.
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203b65
Fields: $module : disk_bundle_vs_38350
Message:
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da2039b6
Fields: Path : //data/XYZ/2. Financial information and other/#1645975 v13 - Investors Agmnt (fka SH Agmnt).doc, $module : disk_bundle_vs_38350
Message:
--------------------
Error code: 1
Module: 4
LineInfo: 616ad0806a62ff8e
Fields: Path : \\data\XYZ\2. Financial information and other\ABC Q1 Thru Q2 2013 board packages, $module : disk_bundle_vs_38350
Message:
--------------------
Error code: 17
Module: 4
LineInfo: f35f747b3b21fb39
Fields: function : FindFirstFileW, filename : \\?\UNC\data\XYZ\2. Financial information and other\ABC Q1 Thru Q2 2013 board packages, $module : disk_bundle_vs_38350
Message: The specified file does not exist.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147942402, $module : disk_bundle_vs_38350
Message: The system cannot find the file specified
--------------------

Sun, 02/09/2014 - 21:30
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hello Craig,

thank you for your posting and welcome to Acronis Forum!

First of all we need to localize the issue in order to simplify an investigation. For this purpose please create two separate tasks and check which of them fails with errors:

a) source - local storage; destination - the second NAS

b) source - shared folder on the first NAS; destination - local storage.

After that please reproduce the issue and the collect the following information:

1) process monitor log on the machine with Windows agent installed

2) logs from NAS (from the first or from the second NAS depending on which task fails)

3) Acronis System Report

Please attach these logs to your posting.

Thank you.

Tue, 02/18/2014 - 16:04
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