Exclude Folder not working

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Hello Acronis-Forum!

I have a problem with a Backup-Job in AB 11.7 Advanced for PC.

The job should save our Data stored on a Synology-NAS. I think almost everything works as it should but there is one problem I cannot solve.

Synology-NAS creates by default in every shared folder a Recycle-Bin. When the Backup-Agent tries to lock these files I always receive an Error-Message "file already in use".

So far, so good.

I thought i could simply exclude the Recycle-Bins from the job, problem solved. But somehow Acronis is ignoring my exclusions (or I am doing something wrong).

 

I defined what to exclude like this:

\\?\UNC\NAS-Name\Foldername\#recycle

The "\\?\UNC\" Part i got from Acronis itself because it's the path that shows up in the Error-Message. I already tried to set it to "\NAS-Name\Folder-Name\#recycle". Didn't work. I also tried so set it to "Windows-Driveletter\Folder-Name\#recycle". Also did not work.

Can someone explain to me where my mistake is?

Thanks in advance!

Fri, 07/29/2016 - 13:45
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*push*

Here is a Screenshot showing the error. 

Any help is greatly appreciated.

 

Edit: Added a pic of my backup-plan. Maybe this helps?

 

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Tue, 08/02/2016 - 14:05
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Hello Comprepair IT-Services,

Have you tried to specify the path as \\NAS-Name\Foldername\#recycle ? If the issue persists, I'd recommend to disable Network Recycle Bin for the backed up shares.

 

Mon, 08/15/2016 - 15:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello Ekaterina!

Thank you very much for answering.
I tried the path you describe first, it did not work.

Your proposed solution is what I have done as I didn't get an answer here.
In the meantime I've found this KB-Article which could have been the solution I was looking for.

2849: Folder Exclusion in Acronis Backup & Recovery Does Not Work without the Closing Slash

https://kb.acronis.com/content/2849

When I look at the syntax of your networkpath it seems that you also did not know about this "speciality" in this Acronis Product. To be honest, I have never seen anything like this.

Unfortunately I don't want to spend any more time on this problem, so I am not going to reactivate the recycle bins just to see if the closing slash is the origin of the problem.

But maybe this helps somebody else.

 

Mon, 08/22/2016 - 11:29