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External drive disconnecting at 20%

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Having a problem backing up an external drive. 

I have an ssd connected into a StarTech USB dock. Previously it has worked fine but now when I try to back up a drive, it disconnects when it hits 21% on the backup process.

I was using 11.5 and updated to 11.7 but no change. THe drive is not disconnecting throughout the day, only when I run the back up.

Any support is very welcome.

Thanks,
Alan

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Hello IT Support,

Thank you for your posting! Do you see any related error messages in Windows Event logs? Have you tried plugging to the different port\different system? Some users report that changing Power settings also helps. 

Thank you,