failed to add a machine to AMS

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Beginner
Posts: 7
Comments: 7

Hello and good morning
i have a problem to add a machine to the AMS

wich one are the pre requesites for add a machine to AMS
the license on the AMS and the machine to backup, has to be equal?
both hosts have to be in the same domain on active directory?

Please, can you give me some ligth about this tool, because
i don't have any knowledge about it.

thanks for your time and patience
Best regards

this is the log:

Error
----------------------------------------------------------------------------------------------
Remote Installation Failed
----------------------------------------------------------------------------------------------
Details:
Code: 20.250.646(0x01350016)
LineInfo: 0x8D165E86FB8195EA;

Module: remote_install_command_addon_vs_32308
Message: Failed to add machine '192.168.1.57' to the management server.

Code: 24.641.537(0x01780001)
LineInfo: 0x3EAC2BD32D84C040;

Module: remote_install_command_addon_vs_32308
Message: Failed to add machine '192.168.1.57' to the management server.

Code: 24.641.537(0x01780001)
LineInfo: 0x3EAC2BD32D84C028;

Module: remote_install_command_addon_vs_32308
Message: Failed to add machine '192.168.1.57' to the management server.

Code: 24.641.537(0x01780001)
LineInfo: 0x3EAC2BD32D84C012;

Module: remote_install_command_addon_vs_32308
Message: Failed to add machine '192.168.1.57' to the management server.

Code: 21.430.291(0x01470013)
LineInfo: 0xA76A04993E79384C;

Module: mms_vs_32308
Message: Error la autenticación.

Code: 21.430.290(0x01470012)
LineInfo: 0xA76A04993E79385E;

Module: mms_vs_32308
Message: No fue posible migrar los datos al servidor de licencias.

Code: 13.238.285(0x00CA000D)
LineInfo: 0xEC81F6265C058143;

Module: mms_vs_32308
Message: Error al establecer conexión SSH. Compruebe la dirección del equipo especificado.

Mon, 08/03/2015 - 16:50
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hi COS_AN,

Thank you for your posting! Please make sure, that the following prerequisites are fulfilled on all involved machines (AMS, License Server and the target machines). Further I would recommend addind Acronis License Server to AMS via IP-adress. After that re-attempt the remote installation.

Thank you,

Mon, 08/03/2015 - 17:50
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