Failed to add or connect to 2 out of 6 identical PC's, getting different errors for each.

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 4

Hi
I am a bit stumped ATM. I have 6 identical PC's, four of them added to AMS no problem, the other 2 will not add and i cannot connect to them either.

PC 1 - Error

Indicates it is ready to add and then gives the following msg:
Code: 20 250 646(0x01350016)
LineInfo: 0x8D165E86FB8195FF;

Module: remote_install_command_addon_vs_43956
Message: Failed to add machine '10.41.84.218' to the management server.

Code: 24 641 537(0x01780001)
LineInfo: 0x3EAC2BD32D84C047;

Module: remote_install_command_addon_vs_43956
Message: Failed to add machine '10.41.84.218' to the management server.

Code: 24 641 537(0x01780001)
LineInfo: 0x3EAC2BD32D84C02D;

Module: remote_install_command_addon_vs_43956
Message: Failed to add machine '10.41.84.218' to the management server.

Code: 24 641 537(0x01780001)
LineInfo: 0x3EAC2BD32D84BF58;

Module: remote_install_command_addon_vs_43956
Message: Failed to add machine '10.41.84.218' to the management server.

Code: 11 337 731(0x00AD0003)
LineInfo: 0x67E2725E54112C8E;

Module: remote_install_command_addon_vs_43956
Module: remote_install_command_addon_vs_43956

Code: 11 337 731(0x00AD0003)
LineInfo: 0x90FB8A255B1DF58C;

Module: management_server_vs_43956
Message: Failed to establish connection.

Code: 197 666(0x00030422)
LineInfo: 0x4D5187F54ACFDAFC;

Module: management_server_vs_43956
Message: The required service on the remote machine is not started. Start the service and retry the connection.

PC 2 - Error
Does not indicate that it is ready to add with the following error msg:
Code: 18 087 938(0x01140002)
LineInfo: 0x8FEADEA9B9A879B;

Module: management_server_vs_43956
Message: Failed to get information about remote machine '10.21.84.213'.

Code: 18 087 958(0x01140016)
LineInfo: 0x67BE6875CD4600F9;

Module: management_server_vs_43956
Message: Failed to get information about remote machine '10.21.84.213' (Windows OS was expected).

Code: 4 522 038(0x00450036)
LineInfo: 0x3215ACDA31D72F68;

Module: management_server_vs_43956
Message: Failed to create managed entity 'machine'.

Code: 4 521 989(0x00450005)
LineInfo: 0x279DD1D7639F755E;

Module: management_server_vs_43956
Message: Connection to '10.21.84.213' is broken.

Code: 65 520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8EE;

Module: management_server_vs_43956
Message: The network path was not found

When i try to connect to the PC's i get the following:
PC 1 - error
Code: 11 337 731(0x00AD0003)
LineInfo: 0x90FB8A255B1DF58C;

Module: trueimg_remote_full_vs_43956
Message: Failed to establish connection.

Code: 197 666(0x00030422)
LineInfo: 0x4D5187F54ACFDAFC;

Module: trueimg_remote_full_vs_43956
Message: The required service on the remote machine is not started. Start the service and retry the connection.

PC 2 - error
Code: 11 337 766(0x00AD0026)
LineInfo: 0x1C13ECEB383289C1;

Module: trueimg_remote_full_vs_43956
Message: Failed to connect to service 'MMS'. Destination host '10.21.84.213' is unreachable or a firewall may be blocking the connection.

As indicated, the other PC's have no problems and they are all identical.

There is no Firewall in place.

Any help would be appreciated

Tue, 05/19/2015 - 14:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Dylan,

The first thing to check is actually the service on those two machines.

In order to connect to a machine (or add it) you need to make sure that the "Acronis Managed Machine Service" and "Acronis Remote Agent Service" services are running and in "Automatic" startup type.

If they are stopped, please run them, wait a few minutes and check if they continue to run (it could be a service crash, for example).

Thank you.

Fri, 05/22/2015 - 14:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 4

Hi Igor

I will confirm this on the one machines today. On the second machine I can confirm that the service starts and then stops about 10 seconds later. No matter how many times I start the service, the same thing happens.

I have uninstalled and reinstalled the acronis core and agent, but the same thing happens. This applies to PC 1 as listed in the above.

I will confirm PC2's status later.

regards
Dylan

Mon, 05/25/2015 - 09:53
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Dylan,

Is there a crash error present in the Windows Event logs? If not, there might be a problem with some of the application data created after an installation (located in C:\ProgramData\Acronis) or the registry.

Please note that a default uninstall through the Windows "Programs and Features dialog" does not remove this information, so if you tried this sort of uninstall/reinstall, it would not fix the issue.

I would suggest going through the Start menu -> Acronis -> Uninstall -> you will see a check-box with "Remove the product's logs, tasks, vaults and configuration settings". If you've not done this previously, please try to uninstall with this check-box active and the reinstall.

Thank you.

Mon, 05/25/2015 - 13:03
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.