Failed to connect to the storage node

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Posts: 1
Comments: 0

Hi, I have a problem. I have 3 servers in each different offices under the same domain
I've been updated to Acronis backup advance 11.7 since last month and there is no problem.
Suddenly this morning, all the backup failed with error cannot connect to the storage node.
and I find that I cannot view the details of centralized vault from the remote machine.
(same erro, cannotCode: 10,092,552(0x009A0008)
LineInfo: 0x9A79F20828BCCD5;

Module: disk_bundle_vs_44421
Message: Failed to connect to the storage node.

Code: 10,092,552(0x009A0008)
LineInfo: 0xF9CB46CC20081F0C;

Module: disk_bundle_vs_44421
Message: Failed to connect to the storage node.

Code: 11,337,731(0x00AD0003)
LineInfo: 0x67E2725E54112C89;

Module: disk_bundle_vs_44421
Module: disk_bundle_vs_44421

Code: 11,337,731(0x00AD0003)
LineInfo: 0x1FB741A8992B2BD0;

Module: disk_bundle_vs_44421
Module: disk_bundle_vs_44421

Code: 11,337,745(0x00AD0011)
LineInfo: 0x1C13ECEB383289B2;

Module: mms_vs_44421
Message: Failed to connect to service 'ASN'. Destination host 'echoalafssrvr01.bangkok.echofield.local' is unreachable or a firewall may be blocking the connection.

I've also tried to remove machine from AMS and found that I could not add it back here is the error;

Code: 20,250,646(0x01350016)
LineInfo: 0x8D165E86FB8195F7;

Module: management_server_vs_44421
Message: Authentication has failed.

Code: 21,430,291(0x01470013)
LineInfo: 0xA76A04993E79384E;

Module: mms_vs_44421
Message: Authentication has failed.

Code: 21,430,290(0x01470012)
LineInfo: 0xA76A04993E79386D;

Module: mms_vs_44421
Message: Failed to migrate data to the license server.

Code: 13,238,285(0x00CA000D)
LineInfo: 0xEC81F6265C058175;

Module: mms_vs_44421
Message: Failed to establish connection. Check the specified machine address.

I've also tried to reinstall the remoted machine but still have no luck. Please suggest what to do to fix this problem
(ps: all the connection is fine, firewall is disabled on all the machine)

Tue, 10/25/2016 - 08:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hello, 

Thank you for your posting! The second issue with adding machine to AMS has been addressed in the following KB article. Chick it out and apply the Solutions part. 

Failed to connect to service 'ASN': have you tried to re-add the Storage Node using its IP-address?

Thank you, 

Mon, 10/31/2016 - 13:07
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