Failed to create volume snapshot

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 10

Hi,

I have tried to backup a PC (the whole hard-drive of a laptop PC) and I get the following error message. Do you have an idea what causes this error?

Type: Error
Date and time: 07/01/2013 17:03:43
Backup plan: Backup 07/01/2013 16:57:02
Task: Full backup ('once later' scheme)
Code: 66,038(0x101F6)
Module: 1
Owner: Steve@SteveDell
Message:
Operation with partition '0-0' was terminated.
Details:

Failed to create volume snapshot.

Error code: 0x70021
$module = "disk_bundle_vs_32266"
Tag: 0xA5695862AAF8E699
Failed to start creating the volume snapshot.

Error code: 0x10C442
$module = "disk_bundle_vs_32266"
Tag: 0x14181C22EF45B107
Insufficient storage available to create either the shadow copy storage file or other shadow copy data.

Error code: 0x9
code = 2,147,754,783 (0x8004231F),
$module = "disk_bundle_vs_32266"
Tag: 0x2AACB7B2AB852AC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39287
Fields: $module : disk_bundle_vs_32266
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
$module = "disk_bundle_vs_32266"
Tag: 0xA5695862AAF8E699
Failed to start creating the volume snapshot.

Error code: 0x10C442
$module = "disk_bundle_vs_32266"
Tag: 0x14181C22EF45B107
Insufficient storage available to create either the shadow copy storage file or other shadow copy data.

Error code: 0x9
code = 2,147,754,783 (0x8004231F),
$module = "disk_bundle_vs_32266"
Tag: 0x2AACB7B2AB852AC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e699
Fields: $module : disk_bundle_vs_32266
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b107
Fields: $module : disk_bundle_vs_32266
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147754783, $module : disk_bundle_vs_32266
Message: Insufficient storage available to create either the shadow copy storage file or other shadow copy data.

Mon, 01/07/2013 - 16:49
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Chris Gour,

Thank you for posting this issue in our forum. I am happy to assist you.

This message occurs because of not enough free snapshot storage space on the system. Since Volume Shadow Copy Service is used for backing up databases, you can switch off this in Options. You will find additional information in this article from our knowledge base.

In the backup plan, navigate to the end and click on options -> Volume Shadow Copy Service -> Do not use VSS.

As a temporary workaround to avoid the issue with snapshot creation you can use Acronis bootable media to create a new backup.

If you need additional assistance, you can contact support. You will find all available support options in our Customer handbook.

Before contacting support, please collect system information report.

If there is anything else we can do for you, please let me know.

Thank you.

Tue, 01/08/2013 - 07:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 10

This PC is empty, i just want to put the hard-drive in the same state as when it was bought (I had used Backup & Recovery just after purchase).

I do not run any SQL database.
I have used the Acronis bootable media to try to restore the backup, but here also I have an error.

Wed, 01/09/2013 - 09:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Chris Gour,

Thank you for the reply.

As the problem occurs during creating the backup, you should check if my suggestions from the first post can solve your backup creation issue. Only with a backup, created without errors, you will be able to use for recovery actions. 

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Fri, 01/11/2013 - 08:19
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