Failed to detect the currently running operating system.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 7
Comments: 6

We have the following error on a cloned hyperv machine:

--------------------
Log Entry Details
--------------------
Type:                Warning
Date and time:       15/07/2016 15:30:30
Backup plan:         ClonedVM System and Non Read Only Databases Backup PLAN
Task:                Incremental backup
Managed entity type: Machine
Managed entity:      ClonedVM
Machine:             ClonedVM
Code:                3,735,568(0x390010)
Module:              57
Owner:               
Message:             
  Failed to detect the currently running operating system.
Additional info: 
--------------------
Error code: 16
Module: 57
LineInfo: 1d3ca768214c1b6f
Fields:  $module : disk_bundle_vs_44409
Message: Failed to detect the currently running operating system.
--------------------
Error code: 13
Module: 57
LineInfo: 1d3ca768214c1b20
Fields:  $module : disk_bundle_vs_44409
Message: Boot configuration data cannot be found.
--------------------
--------------------

 

PS: The source hyperv machine does not have this warning.

 

Mon, 07/18/2016 - 07:47
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Eugene,

I assume you are using two different hosts for the originals and the cloned machines? If yes, this is probably related to the fact that the backup agent running the clone backp doesn't have enough rights/privilages to fully access the cloned VM disk subsystem. In this case, the original VM backup works because the agent on your original host has the necessary privilages.

I would suggest reaching out to our support team to get this resolved.

Thank you!

Wed, 07/27/2016 - 12:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

We have the following error on many single machine:

Failed to detect the currently running operating system.
Additional info:
--------------------
Error code: 16
Module: 57
LineInfo: 1d3ca768214c1b6f
Fields:  $module : disk_bundle_vs_50058
Message: Failed to detect the currently running operating system.
--------------------
Error code: 13
Module: 57
LineInfo: 1d3ca768214c1b20
Fields:  $module : disk_bundle_vs_50058
Message: Boot configuration data cannot be found.
--------------------

If the machine using UEFI not MBR will get this error, once restore a backup we need to use windows recovery tools to recover the boot volume for each PC.

Mon, 12/12/2016 - 04:37