failed to get backup

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 3
Comments: 0

Have a backup plan for a samba file sharing for several mounts that has been working successfully.
backing up samba file sharing and to a NAS storage .
using Acronis Backup & Recover 11 Agent for Windows server 2008R2.

Command 'Running backup plan 'Backup 9/8/2015 9:32:09 AM'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_38350
Message: Command 'Running backup plan 'Backup 9/8/2015 9:32:09 AM'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38350
Message: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_38350
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: ba19e88dc5fea16c
Fields: $module : disk_bundle_vs_38350
Message:
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203baf
Fields: $module : disk_bundle_vs_38350
Message: Error occurred while backing up.
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203b45
Fields: $module : disk_bundle_vs_38350
Message:
--------------------
Error code: 1
Module: 4
LineInfo: ce542e14da203911
Fields: Path : \\192.168.45.16\Procurement\Contracts\Rotary Equipment PO Packages\Granulation Package (030)\, $module : disk_bundle_vs_38350
Message:
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21fb39
Fields: function : FindFirstFileW, filename : \\?\UNC\192.168.45.16\Procurement\Contracts\Rotary Equipment PO Packages\Granulation Package (030)\*, $module : disk_bundle_vs_38350
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147942405, $module : disk_bundle_vs_38350
Message: Access is denied
--------------------
please help me on this case as soon as possible

Wed, 09/23/2015 - 10:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hello tina khatibi,

Thank you for your posting! Please check suggestions from this article: https://kb.acronis.com/content/2954 and make sure you are specifying credentials in the proper form:

  • NAS.local\user
  • Domain.local\user  

The user should also have full access to the backed up folders, subfolders and files.

Thank you,

Fri, 10/09/2015 - 13:14
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