Fails to duplicate backup to cloud service

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Posts: 1
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We have just recently installed Acronis Backup Advanced 11.5 to backup our NAS drive attached to our network and have had issues with the backup not duplicating into our Acronis cloud account. It worked initially on the first go and uploaded fine but every backup since then has failed. We have recreated the backup, deleted the local backup files and tried again but no luck. During the run it backs up locally with no problems and then it appears to send the backup to the cloud but after it appears to have finished it reports that it has failed to complete. As our backup is over 16Gb its burning through our data allowance every time, Also it appears to be in our cloud backup as the free space goes down by 16Gb every time we try. For the moment we have to disable this feature as we can't afford the data usage every time. I have attached the last log from the failure. Any help would be appreciated.....

1 Information 10/08/2015 9:28:13 PM Task 'Incremental backup' was started.
2 Information 10/08/2015 9:28:13 PM Task 'Incremental backup' was started.
3 Information 10/08/2015 9:28:13 PM Command 'Running backup plan 'Shop Data'' is running.
4 Information 10/08/2015 9:28:15 PM Command 'Backing up' is running.
5 Information 10/08/2015 9:28:17 PM Create Full Backup
From: \\documents\CPAP\...
To file: "file:H:\ScottStreetPharmacy_2015_08_10_21_28_17_111F.TIB"
Compression: Normal
File Split: 1.953 GB
Exclude: Files matching mask
Match criterion: .tmp, *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

6 Information 10/08/2015 9:54:05 PM Command 'Backing up' has completed successfully.
7 Information 10/08/2015 9:54:27 PM Command 'Replicating backups/cleaning up archives (1st location)' is running.
8 Information 10/08/2015 9:54:39 PM The replication is being performed from archive 'ScottStreetPharmacy' created at 10/08/2015 11:28:16 AM and located in 'H:\' to archive 'ScottStreetPharmacy' created at 10/08/2015 11:54:23 AM and located in 'avfs:/online?account%3dwhiggins%2540scottstreetpharmacy.com.au%26provider%3dAcronis'.
9 Information 10/08/2015 9:54:43 PM The backup created at 10/08/2015 11:54:01 AM will be replicated to a new backup chain.
10 Information 10/08/2015 9:54:43 PM Backup replication has started.
11 Information 11/08/2015 1:02:57 AM Backup replication has successfully completed.
12 Error 11/08/2015 1:02:59 AM Command 'Replicating backups/cleaning up archives (1st location)' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : service_process_vs_43994
Message: Command 'Replicating backups/cleaning up archives (1st location)' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields: TraceLevel : 1, $module : staging_command_addon_vs_43994
Message: TOL: Failed to execute the command. The 'Replicating backups/cleaning up archives (1st location)' command copies backups from the current location to the next secondary location.
--------------------
Error code: 209
Module: 161
LineInfo: b320396adfe3c3f
Fields: IsReturnCode : 1, $module : disk_bundle_vs_43994
Message: Failed to replicate the archive.
--------------------
Error code: 46
Module: 64
LineInfo: a1d3981537c687a8
Fields: path : avfs:/online?account%3dwhiggins%2540scottstreetpharmacy.com.au%26computer%3d210579%26provider%3dAcronis%26stream%3dScottStreetPharmacy_2015_08_10_21_54_43_183F.TIB, $module : disk_bundle_vs_43994
Message: Failed to open the backup location.
--------------------
Task 'Incremental backup' has failed on machine 'Accounts'.

Mon, 08/10/2015 - 22:50
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Hello technowhiz,

Thank you for your posting! This issue requires deeper investigation, please contact our support team.

Thank you,

Tue, 08/11/2015 - 10:34
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