Failure to open storage location?

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

Hi All,

I'm getting an odd error. Fresh install of Acronis, formatted the backup location and recreated my secure zone...

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_37687
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 46
Module: 64
LineInfo: a1d3981537c68786
Fields: $module : disk_bundle_vs_37687
Message: Failed to open the backup location.
--------------------

Sat, 03/14/2015 - 16:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hi James,

thank you for your posting! 

The build that you are installing was released almost two years ago, so I would recommend you to update 6, which has been published recently.

As for the error message, please make sure that correct credentials are specified in the backup plan. 

Thank you.

Tue, 03/17/2015 - 11:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

Hi Anna,

Thank you for your response. I changed the credentials to a specific user which is a PC administrator. I still get the same error. It is important to know that this login was also used to create the backup plan. I can access the secure zone (and create it) with this account.

Regarding the build, is there a place I can download the latest build? We use a license server for activation and install from a central location.

Thanks,

James

1 Information 3/31/2015 10:27:08 AM Command 'Running backup plan 'NightlyBackups'' is running.
2 Information 3/31/2015 10:27:10 AM Command 'Replicating backups/cleaning up archives (1st location)' is running.
3 Information 3/31/2015 10:27:11 AM Command 'Replicating backups/cleaning up archives (1st location)' has completed successfully.
4 Information 3/31/2015 10:27:12 AM Command 'Backing up' is running.
5 Information 3/31/2015 10:27:21 AM Analyzing partition '1-0'...
6 Information 3/31/2015 10:27:22 AM Create Full Backup
From: Disk '1'
To file: "Acronis Secure Zone"
Compression: Normal
Exclude: Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

7 Information 3/31/2015 10:27:22 AM Pending operation 157 started: 'Creating partition image (System Reserved ())'.
8 Information 3/31/2015 10:27:38 AM Locking partition 0-0...
9 Information 3/31/2015 10:27:54 AM Pending operation 157 started: 'Creating partition image (No label (C))'.
10 Information 3/31/2015 10:31:58 AM Pending operation 154 started: 'Saving partition structure (Hard disk 1)'.
11 Error 3/31/2015 10:31:58 AM Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_37687
Message: Command 'Backing up' has failed.
--------------------
Error code: 46
Module: 64
LineInfo: a1d3981537c68786
Fields: $module : disk_bundle_vs_37687
Message: Failed to open the backup location.
--------------------
12 Error 3/31/2015 10:31:58 AM Command 'Running backup plan 'NightlyBackups'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_37687
Message: Command 'Running backup plan 'NightlyBackups'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_37687
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 46
Module: 64
LineInfo: a1d3981537c68786
Fields: $module : disk_bundle_vs_37687
Message: Failed to open the backup location.

Tue, 03/31/2015 - 14:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hi James,

You may download the latest build under your account or I could email you a direct personal download link. 

Thank you!

Fri, 04/17/2015 - 09:10
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.