Generally unhappy Customer
Can't really find a better place to do this. No doubt I will get grief about it.
Acronis:
Can't tell you how really frustrating your product line and online support environment is. Here's a few examples.
1. Online chat (recommended by our Customers!) have never been able to create a chat discussion as the ticket creation process is designed really well to prevent this. You require an error code something like XXXXXX-XXXXXX-XXXXX which is either never displayed in the logs or, better yet, you do not acknowledge the code I have.
2. Call into support for issue with brand new exchange component. Support will not proceed until I get all of my ABR components updated to latest version. Fair enough..
Attempting to update my management console. New version wants to know "what account do you want ASM service to use?" Well, since there is already a version installed, I'd like it if you would simply use the same one - but no, can't do that because I don't know it's password - since it was created by the first installation. Who designed this?
Let's try using my own for the moment (likely will break something) - ah yes it did. Now the service fails with a login failure - probably doesn't match the embedded SQL instance or something. I'm now dead in the water.
Hey lets call support back... Busy, they will call me back.
Well, I'm also busy and have many other things to do. Fortunately for us, I only started a very small instance of Acronis as our backup solution and while I will lose the dollars I've currently spent, I'm delighted to tell you I'm abandoning your product and will gladly share my experiences with every other business professional I'm associated with.
Spending my money elsewhere.
JDH
